IT Technician (WI Locations - Franklin And Berlin)

TEKsystems
$20.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Berlin
Sep 03, 2025
Systems Support Specialist - Tier 1/2 Join a fast-paced, tech-driven team where your problem-solving skills and passion for IT make a real impact. As a Systems Support Specialist, you'll be at the heart of our technical support operations, tackling escalated issues and ensuring smooth, efficient service across the organization. From advanced troubleshooting to collaborating with Tier 1 support and engineering teams, your work will help drive continuous improvement in our IT processes and service quality. What You'll Be Doing * Technical Troubleshooting (40%) * * Resolve complex support issues involving hardware, software, networking, mobile devices, and peripherals. Escalate unresolved problems to Tier 3 or engineering teams with thorough documentation of steps taken. * System Monitoring & Incident Review (15%) * * Keep a close eye on ticket queues and system performance. Participate in post-incident reviews and help implement solutions to prevent future issues. * Asset Management (15%) * * Track and manage hardware/software inventory using asset tools. Assist with imaging, configuration, and deployment while ensuring compliance with security and organizational standards. * Support Queue Coverage (20%) * * Provide rotational coverage for the support phone queue, handling overflow and high-priority calls. Collaborate with Tier 1 support to ensure timely resolution and escalation when needed. * Policy & Security Compliance (10%) * * Ensure all support actions align with IT policies, change control procedures, and security best practices. Assist with patching, software deployment, and infrastructure updates. * Microsoft certifications (MCSE, MCTS) a plus * 2+ years of experience troubleshooting PCs, printers, phones, and infrastructure issues Top Skills * Windows OS (10/11) * Troubleshooting & Imaging * Office 365, Intune, Azure * Active Directory, SCCM, Entra * Networking fundamentals (DHCP, DNS, TCP/IP, wireless, telecom) Additional Qualifications * Strong communication skills across all levels of the organization * Ability to work independently and prioritize effectively * High responsiveness and customer service orientation in a fast-paced environment * Willingness to travel to other locations as needed * Team-oriented mindset with a proactive approach to problem-solving Experience Level: Entry Level Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Berlin,WI. Application Deadline This position is anticipated to close on Sep 8, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.