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Customer Service Representative

TEKsystems
$41,000.00 - $52,000.00 / yr
vision insurance, paid time off
United States, Nevada, Las Vegas
Sep 03, 2025
Description Position Summary As a Customer Service Representative, you will be the first point of contact for our clients. You'll play a key role in ensuring a smooth and supportive experience by answering questions, resolving concerns, and guiding clients through our tax resolution process. Key Responsibilities Handle inbound and outbound calls with professionalism and empathy Respond to client inquiries via phone, email, and chat in a timely manner Maintain accurate client records in our CRM system Schedule appointments and follow up on documentation Collaborate with tax professionals and case managers to ensure client satisfaction Educate clients on our services and next steps in their resolution process De-escalate concerns and provide solutions with a customer-first mindset Qualifications High school diploma or equivalent (Associate's or Bachelor's degree a plus) 1+ year of customer service experience, preferably in a financial or tax-related field Excellent communication and interpersonal skills Strong organizational and time management abilities Proficiency with Microsoft Office and CRM systems Bilingual (English/Spanish) is a plus Skills Customer service, tax, administrative support, Customer support Additional Skills & Qualifications Qualifications High school diploma or equivalent (Associate's or Bachelor's degree a plus) 1+ year of customer service experience, preferably in a financial or tax-related field Excellent communication and interpersonal skills Strong organizational and time management abilities Proficiency with Microsoft Office and CRM systems Bilingual (English/Spanish) is a plus Experience Level Entry Level Pay and Benefits The pay range for this position is $41000.00 - $52000.00/yr. Competitive hourly wage + performance bonuses Paid training and career development opportunities Health, dental, and vision insurance Paid time off and holidays Workplace Type This is a fully onsite position in Las Vegas,NV. Application Deadline This position is anticipated to close on Sep 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.