Sr. AI Governance Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary

We are seeking a Sr. AI Governance Specialist to expand our Data Governance practice and lead governance across AI, data, and knowledge assets. This role ensures that our AI services, models, and applications are developed and deployed in alignment with enterprise frameworks, regulatory requirements, and ethical standards. As AI becomes increasingly embedded in enterprise operations, you will play a critical role in establishing trust, accountability, and compliance for AI solutions. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining Genesys means becoming part of a collaborative team that is redefining how companies engage with their customers.

About the Team

The Data, Analytics & AI team is a central group composed of Data Engineering, Data Platform/Technologies, Data Analytics, Data Science, Data Product, AI, and Data Governance practices. The team partners with business functions across sales, finance, marketing, customer success, and product, while serving as a strategic link to operational systems that run the business, including Salesforce, Workday, and more.

Key Responsibilities

• Define and implement AI governance frameworks, aligning with enterprise data governance policies

• Establish guidelines and controls for responsible AI development, deployment, and monitoring (fairness, transparency, accountability)

• Drive adoption of compliance and privacy standards for AI initiatives (GDPR, CCPA, HIPAA, SOC 2, and industry-specific regulations)

• Develop policies for data usage, model training, knowledge orchestration, and large language model customization to ensure compliance and ethical use

• Implement frameworks for AI audits, monitoring, and explainability to meet regulatory and enterprise requirements

• Partner with security and compliance teams to integrate privacy and security into AI workflows

• Monitor emerging regulations and industry best practices in AI governance

• Collaborate with AI platform engineers and data scientists to embed governance into AI workflows, including model lifecycle, data usage, and retrieval-augmented generation services

• Work with application teams to ensure AI solutions meet governance and compliance requirements before deployment

• Provide training and guidance for business and technical teams on responsible AI practices and governance standards

• Define and track key governance metrics such as transparency, compliance adherence, bias detection, and audit readiness

• Support certification and approval processes for AI models and services

Required Qualifications

• Bachelor's degree in Data Science, Computer Science, Information Systems, Law, or a related field

• 5+ years of experience in data governance, compliance, or risk management with exposure to AI/ML systems

• Strong knowledge of data privacy and compliance regulations (GDPR, CCPA, HIPAA, SOC 2)

• Familiarity with AI/ML concepts such as model lifecycle, training data, embeddings, vector stores, and retrieval-augmented generation

• Proven experience with governance frameworks in enterprise environments

• Excellent communication skills, with the ability to convey governance requirements to both technical and non-technical audiences

Preferred Qualifications

• Experience in AI governance, responsible AI, or ethical AI initiatives

• Understanding of explainable AI (XAI), bias detection, and model interpretability frameworks

• Familiarity with MLOps and data governance tools (e.g., Collibra, Alation, Immuta, MLflow, Model Cards)

• Experience partnering with legal, compliance, and audit teams in regulated industries

• Strong track record of policy development and adoption in complex enterprises

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link:https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.