Senior Analyst- Member Engagement

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will provide the member network team with insights, analytics, and context needed to prioritize engagement, make recommendations for client value, flags risks, and supports service recovery for high-touch or high-risk accounts.

Responsibilities:

• Develop customized reports and briefing materials to support informed CEO interactions.

• Surface insights through member data, NPS trends, and engagement history to flag accounts in need of restoration.

• Identify patterns of disengagement to recommend preemptive interventions.

• Track resolution of service recovery actions and supports closed-loop follow-up.

Qualifications:

• Relevant degree preferred.

• 5 or more years of experience in data analytics, client insights, or account management support required, ideally in a healthcare environment.

• Advanced skills in Excel modeling and SQL required; proficiency in data visualization and reporting tools (e.g., Tableau, Power BI) preferred.

• Skilled in developing impactful reports and briefing materials tailored for C-suite and senior leadership interactions.

• Proven experience identifying trends, synthesizing complex data sets, and turning data into actionable insights.

• Proven ability to partner effectively with executives, and cross-functional teams.

Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.