Senior Software Engineer (Pega) - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a highly skilled and motivated Senior Software Engineer with strong Pega expertise to support and enhance production systems for Prior Authorization platforms. The role involves leading support efforts, coordinating with QA and stakeholders, and ensuring system stability and performance. The ideal candidate will bring deep technical expertise in Pega and contribute to modernization and automation initiatives.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Production support for Priority 1 Critical business applications like PAS & PANDA ensuring uptime, performance, and SLA adherence through Incident management and root cause analysis for P1/P2 issues, with a focus on proactive detection and resolution
• Implementation of AI/ML-based monitoring and alerting systems to reduce incident influx and improve triaging speed
• Support CI/CD and DevOps initiatives and contribute to automation and modernization efforts
• Collaborate with cross-functional teams across Dev, Support, and Infrastructure to ensure seamless delivery and support
• Contribute to the design and development of automation scripts and tools to enhance system reliability and reduce manual toil
• Foster a culture of operational excellence and continuous improvement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's or Master's degree in computer science, engineering, or related field
• 8+ years of experience in software engineering, with at least 4+ years in production support
• 5+ years of hands-on experience in Pega with CSA and CSSA certifications
• Experience in application debugging, troubleshooting, and analyzing logs & alerts using tools like Splunk, App Insights, and Dynatrace
• Solid understanding of Oracle database and ability to write SQL queries
• Experience with GenAI tools (e.g., CoPilot, Splunk MLTK) & understanding of AI/ML concepts and experience applying them to operational use cases (e.g., anomaly detection, predictive alerts)
• Working knowledge on Kubernetes, cloud deployments, and CI/CD pipelines
• Flexible to work off hours including weekends in case of critical business issues (e.g., Priority 1 or 2 incidents)

Preferred Qualifications:

• Working knowledge on Azure
• Experience in Java/React
• Understanding of US healthcare, specifically Prior Auth/claims domain
• Excellent problem-solving, communication, and stakeholder management skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.