Outreach and Program Specialist

Position Summary

This position exists to support the daily operations of the Center for Individualized Learning (CIL) at MSU Denver and to coach potential and current IDP students. The Outreach and Program Specialist plays a crucial role in managing advising appointment schedules, coordinating meetings, daily communications, and managing outreach for both the Individualized Degree Program (IDP) and Meritus Scholars. The role involves interacting with faculty, staff, and students, providing exceptional customer service. The ideal candidate will be proficient in office software and have a keen attention to detail. The Administration and Outreach Assistant will contribute to a positive and efficient work environment. The successful candidate will be a proactive problem solver with a strong work ethic. Qualified candidates are expected to work with and for others. They build and maintain relationships as they work closely, accurately, and independently, within broadly defined guidelines. They should be an effective communicator, someone who is aware of and responsive to the needs and concerns of IDP students, Meritus Scholars participants, CIL staff and student staff.

Responsibilities

Outreach and Coaching- 50%

• Contact recently admitted students who are potential IDP students
• Coach stopped-out and recently readmitted IDP students on how to navigate MSU systems and resources
• Coach recently readmitted students with a high number of credits to identify best paths to completion
• Attend on and off campus local events to promote IDP
• Work with IDP staff to track student progress and coach students experiencing challenges
• Develop and implement an IDP alumni outreach strategy in collaboration with CIL team
• Other outreach projects as needed

Communications - 10%

• Greet visitors to CIL and direct them to appropriate advisor and/or other resources
• Manage internal and external communications, ensuring timely, consistent, professional, and effective messaging across all channels
• Timely answer the CIL main phone and return phone calls
• Communicate with Meritus Scholars participants
• Schedule IDP advisor meetings with students when necessary
• Manage the Center's online presence and social media channels, ensuring content is engaging, informative, and aligned with the brand
• Provide graphic design support for marketing materials including social media
• Support communication strategies and campaigns

Administrative - 40%

• Data entry into Banner to support IDP program and student success

• Data entry for Meritus Scholars
• Manage day-to-day operations, scheduling, and processes for the Director and offer executive-level assistance to the Director
• Take comprehensive notes during meetings and distribute them to relevant stakeholders
• Assist with website editing and content management
• Compile and analyze data to create reports
• Create visually appealing PowerPoint presentations for meetings and presentations
• Act as an initial point of contact when the supervisor is out on vacation or unavailable
• Use Workday for budget management and to oversee budget allocations, expenses, and financial reports
• Assist in scheduling meetings, including booking venues, sending invitations, managing vendor relationships, and coordinating logistics
• Event organization including set-up and clean-up
• Prepare and assemble briefs, reports, and documents as requested
• Manage and execute of special projects, as assigned by the Director
• Declaring major and minors
• Processing IDP Proposals
• Records management
• Supervise 1-2 student workers assigned to specific projects such as (but not limited to) social media

Required Qualifications

• Bachelor's degree in any field from an accredited college or university
• Experience with Workday and/or Banner and/or Navigate360 and/or similar systems
• Proficiency with Microsoft Office
• Experience in a professional administrative role
• Strong interpersonal communication skills
• Ability to work independently with self-direction and a team-oriented mindset

Preferred Qualifications

• Background in communications and social media
• Data Entry and student (or related) tracking experience
• Website coordination experience
• Experience working with undergraduate students, particularly at MSU Denver
• Familiarity with non-traditional and returning students
• Familiarity with interdisciplinary programs
• Budgeting experience

Successful applicants will ensure their resume clearly demonstrate that their work experience describes how they meetALLrequired qualifications.

Salary for Announcement

Schedule Information

Instructions to Apply

Please apply through MSU Denver Careers and submit your cover letter and resume. Select Begin Your Job Search, then search for JR104292. Internal applicants must apply through their MSU Denver Workday profile by searching 'Find Jobs'. Applications that do not contain all required documents may not receive full consideration. Professional references and their contact information will be requested from the finalist. At least one reference provided must be a supervisor (either current or former).

Please apply by Wednesday, September 3rd, 2025 at 11:59pm for full consideration.

Open Until Filled

The University's benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as a life and supplemental insurance plans, retirement plans and other programs, such as accessto a long-term disability (LTD) plan.Visit MSU Denver'sbenefits websiteto learn more.

For a brief overview, please see: https://www.msudenver.edu/wp-content/uploads/2024/01/MSU-Benefit-Summary.pdf.

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at totalrewards@msudenver.edu.

Background Checks

Metropolitan State University of Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To Assist in achieving that goal, we conduct background checks on all finalists for positions at the University prior to employment.

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.