New

Customer Business Manager

Nintendo of America Inc.
paid time off, 401(k)
United States, Washington, Redmond
4600 150th Avenue Northeast (Show on map)
Aug 19, 2025
Nintendo of America Inc. About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks. Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/. Team/Position Summary: Within Nintendo of America's (NOA) Sales department, Customer Business Managers are responsible for senior account sales and day-to-day business management. This includes leading and influencing cross-functional teams in support of NOA's business objectives and customer initiatives. Ideal candidates are collaborative team players, relationship-growth focused, data driven, solutions oriented, and proactively self-motivated. DESCRIPTION OF DUTIES: Manages direct account and all aspects surrounding the sale of Nintendo products, including monitoring sell-through, writing call reports, managing assigned budgets, analyzing and measuring performance and trends, preparing performance and other reports. Develops and delivers innovative customer and product-specific recommendations for product placement, pricing, promotion that make sense to customer and NOA. Sells and negotiates to gain alignment of business strategies that meet NOA goals. Leverages business analytics to influence the customer and company decision making at top-to-top levels at NOA and customer as well as buyers at customer. Leads and influences a cross-functional internal team to support customer initiatives and drive NOA business objectives. Visits all relevant retailer stores/online touchpoints to review and optimize customer omnichannel presentations and displays. Establishes and maintains account files. Monitors advertising for NOA and competing products. Provides advertising direction to accounts. Analyzes and establishes work processes and priorities. Serves as key go to person on account related issues and opportunities. Proactively leads & facilitates regular cross functional team meetings to ensure ongoing company alignment and key timelines are established and met as it relates to projects related to the account. Helps cross functional partners develop key points of contact/ relationships at customer in order to drive deeper customer knowledge and broader influence throughout the NOA organization and the account. Maximize Nintendo sales at assigned account across all product lines on one of NOA's most significant customers. Responsible for ensuring all related planned or committed activities stay within the assigned budget of the relevant account/s. SUMMARY OF REQUIREMENTS: Eight to ten years of related sales/retailer, online marketing, and management experience. Strong key account sales or online retailer experience including analytical, presentation, communication, and negotiation skills. Amazon account management/retailer experience highly preferred. Supervisory, management and leadership skills. High PC skill level (Word, Excel, and PowerPoint). Undergraduate degree in Business related field, or equivalent. Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time. This position includes a base salary range of $169,000 - $304,200 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information. #LI-Hybrid