Infrastructure Operations Engineer

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve.By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees' work-life integration. Our hybrid model combines a mix of in-person at an AlixPartners office on Tuesday, Wednesday, and Thursday, with remote working options for Monday and Friday.

What you'll do

In this important role on AlixPartners' Corporate Services team, you will support the AlixPartners Server environment as a key member of the IT Infrastructure Operations team. The Infrastructure Team is responsible for the maintenance, performance monitoring, and troubleshooting of the AlixPartners data center environments. You will take part in the design, build, and implementation of new and existing technologies to support the increasing demands from the greater AlixPartners community. You will be providing technical guidance and mentoring of staff members.

The IT Infrastructure Operations Engineer is a full-time role located in Southfield, MI or New York, NY and reports to the Infrastructure Operations Manager. Paid relocation is not available for this position.

• Assist with daily systems management and tuning, including maintenance and trend analysis of the data center infrastructure.
• Administer day-to-day technical, administrative, and functional support for AlixPartners infrastructure systems.
• Respond to the maintenance and support performance monitoring platforms and tools.
• Assist with global power footprint for all offices and datacenters
• Support Microsoft 365 services including Exchange Online, Teams, Intune, SharePoint, OneDrive and escalate as needed.
• Coordinate compliance maintenance patching for Windows Operating Systems and 3^rd party applications.
• Contribute to the management of a multi-site Windows Active Directory Environment.
• Support routine hardware and software audits of all supported systems to ensure compliance with established standards, policies, procedures, and requirements
• Tier 1 troubleshooting and response to calls/tickets from the End User Productivity Support team
• Assist with automation tasks and scripting modifications
• Expected to acquire knowledge, via both formal and on-the-job training, of the various 3rd party packaged software applications and custom solutions used to provide system monitoring, management, and reporting within the AlixPartners environment.
• Participate in the creation (or modification) of documentation activities related to system configuration, policies, and procedures..
• Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.

What you'll need

• Minimum one (1) years of experience with Microsoft Windows, Windows Server OS.
• Minimum one (1) years of experience with supporting a multi-site Windows Active Directory Environment.
• Experience with VMware ESXi and related technologies is a plus.
• Knowledge of general enterprise IT principles and practices, including experience with both hardware and software architectures.
• Familiar with M365 platform
• Proven analytical and problem-solving skills with the ability to quickly research new platforms and issues.
• Collaborative style and customer-service mindset with the ability to interact professionally with a diverse group of people at all levels.
• Excellent organization and time management skills with the ability to prioritize tasks and adapt to changing circumstances.
• Independent worker with a sense of urgency in a complex and changing working environment. The ideal candidate will be a results-oriented, critical thinker who possesses a real passion for helping others and can be adaptive in dynamic and changing situations.
• Effective written and verbal communication skills in English.
• Experience in a 24x7x365 service delivery model supporting mission-critical business operations.
• Core working hours are generally 8:30 AM - 5:30 PM, Monday - Friday; willingness to work outside of normal U.S. business hours, and as unique projects/needs arise.
• On-Call Responsibilities outside of regular working hours and participation in monthly maintenance activities.
• Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.
• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners'Code of Conduct and foster an inclusive environment with people at all levels of an organization.

The firm offers a comprehensive benefits program including health, vision, dental, disability, 401K, tuition reimbursement, identity theft protection, and mental wellness support. Employees will also receive a generous paid leave policy including vacation/personal time starting at 5.67 hours per pay period, sick time up to 80 hours annually, parental leave, and twelve holidays.

AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Silver award-winning Veteran Friendly Employer.