Experiences Supervisor

Description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Experiences Supervisor at the Grand Geneva Resort & Spa, you will serve as liaison between Grand Experiences Manager and the Activities Representative & Coordinator and Geneva Club Teams. The Supervisor will observe and step in when necessary to provide consistently high quality experiences to our guests and will also be responsible for managerial tasks as assigned.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

* Oversee and ensure the quality of programming.

* Developing new programming and the implementation of such.

* Assisting the Grand Experiences Manager in maintaining the daily. responsibilities sheets and weekly schedules, to include Geneva Club Administrative duties.

* Assist in purchasing through Birchstreet.

* Reserving, billing, creating and modifying classes in Book4Time.

* Supervise Coordinators to insure daily tasks are completed.

* Ensure all food and beverage standards are being followed

* Act as Liaison between Culinary staff and Geneva Club Attendants.

* Be aware of scheduling needs and make adjustments as needed on a daily basis.

* Be a good example of remaining flexible and adaptable when circumstances change and maintaining a positive attitude at all times.

* Be able to step in as a Coordinator and/or Geneva Club Butler as needed.

* Instrumental in the marketing of daily, weekly and monthly schedule of events through approved collateral and/or daily broadcast.

* Diligent monitoring and adaptation of newly implemented activities and experiences to ensure proper documentation and consistent presentation.

* Continual monitoring of team function, morale and performance and communication of such to Grand Experiences Manager.

* Perform other duties and work on special projects as assigned.

What do you bring to the role?

* Two- or Four-year college degree preferred

* High school diploma or equivalent required.

* Previous experiences in event planning, catering or recreation preferred.

* Previous Supervisory Experience preferred.

* High energy and positive attitude.

* Strong organizational skills.

* Highly creative, self-starter.

* Able to work a varied schedule to include nights, weekends and holidays.

* Able to stand for long periods of time.

* Excellent communication skills, both written and oral.

* Ability to make decisions and work independently.

* Able to fully develop and implement plans from beginning to end.

* Ability to recognize and adjust to varying business needs.

What's in it for you?

* A free, well-balanced meal every shift

* Discounted gym membership

* Room discounts at Marcus Hotels & Resorts

* Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

* Free parking

* "Two for one" movie theater coupons at Marcus Theatres

* Ability to grow your career and transfer from one property to another

* Early wage access

* Paid time off

* Flexible scheduling

* Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

* And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.