Senior Veterans Benefits Claims Analyst

Travel Requirement

Less than 10 percent.

VA Background Investigation Requirement

• Candidate must hold or be eligible to undergo and pass a mandatory government background check.
• Candidate must pass a pre-employment drug screening.
• U.S. Citizenship may be required by certain federal customers.

Best Value Technology, Inc. (BVTI) is an established Service-Disabled Veteran-Owned Small Business (SDVOSB) with a 20-year track record delivering innovative data and technology solutions to the federal government.

BVTI is seeking an individual with strong experience in VBA Claims Processing to support an anticipated contract focused on delivering veteran benefits claims processing improvement efforts to programs within the Department of Veteran's Affairs. The candidate will provide subject matter expertise on VA disability compensation and/or pension claims processes, as well as VBA's documentation processes and workflows for these benefits. The candidate will also provide training and collaborate with Team Leaders supporting multiple project teams, providing direct support to the Department of Veterans Affairs, and contributing knowledge of VBA claims operations across various operational units. The ideal candidate will be a self-motivator who is attentive to details and possesses the training and problem-solving skills required to independently assess and advise a team, ensuring critical deadlines are met.

Key Responsibilities

• Directly report to the Program Manager in the successful delivery of services across all assigned task areas including, but not limited to, claims processing, process improvement, and quality assurance.
• Participate in scheduled calls with customers, partners, and other VA stakeholders.
• Continually assess operations to ensure the quality of work complies with the contract performance requirements, foreseeing any need to initiate, recommend, approve, and/or provide solutions to prevent breakdowns in the benefits claims process.
• Continuously analyze claims-related processing and VBMS functionality changes and develop those changes into training resources for various teams.
• Collaborate with Team Leaders with Standard Operating Procedure and Job Aid development.
• Routinely provide guidance and performance feedback to Team Leaders.
• Monitor, gather, and analyze data related to work performance and success of process improvement efforts to share with the Program Manager.

Key Qualifications

• Experience supporting the Veteran's Benefits Administration (VBA).
• Familiarity with the Veterans Benefit Management System (VBMS).
• Experience with VBA's disability compensation and/or pension claims process as well as related documentation intake processes for these benefits.

Preferred Qualifications

• Experience with / understanding of common technologies and tools in use at the VA, such as Robotic Process Automation (RPA), Natural Language Processing (NLP), and similar technologies.
• Experience developing Standard Operating Procedures.
• Experience with project management and quality management frameworks such as PMBOK and Six Sigma.
• Veterans are strongly encouraged to apply.

Minimum Requirements

• Bachelor's degree in a related field. Additional certifications, education, and/or relevant training will be taken into consideration and weighed appropriately when extending an offer.
• 8-10 years of relevant experience.
• Extensive recent knowledge of VBA claims processing operations.
• Excellent oral and written communication skills.
• Proficient in using Microsoft Office applications (Word, Excel, and Outlook).
• Proficient in using MS Teams and Google Chat.

This position is currently accepting applications.

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