New

Service Desk Analyst

Connection
United States, Texas, Dallas
3100 McKinnon Street (Show on map)
Aug 14, 2025
Service Desk Analyst Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Dallas, TX CONNECTION At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. https://www.connection.com/ keywords: position summary,support,process,experience,skills Full Time $26.00/Hr. - $28.00/Hr. Overview: Job Title: Service Desk Analyst Location: Dallas, TX (On-site) Schedule: Monday – Friday, 8:00 AM – 5:00 PM Compensation: $26–$28/hr (Contract-to-hire; $56K starting salary once permanent) Employment Type: Contract-to-Hire Position Overview We are seeking a Service Desk Analyst to join our client's IT team in Dallas, TX. This is an on-site, customer-facing role supporting end-users with a variety of technical issues. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and the drive to learn and grow within the organization. Responsibilities: Provide first-line technical support via tickets, walk-ups, and phone. Guide users through steps to reset passwords and unlock accounts in Active Directory, Exchange, and O365. Process onboarding and offboarding tickets, ensuring smooth account setup and deactivation. Troubleshoot and resolve hardware/software issues (including PCs, printers, monitors, and peripherals). Assist with Intune device management (experience helpful but not required). Maintain accurate records in the ticketing system, ensuring timely resolution and follow-up. Provide outstanding customer service to all end-users and team members. Perform light physical tasks, including lifting up to 30 lbs. as needed. Entity of type com.vizirecruiter.common.domain.model.Label with id: 2464 Requirements: 2–3+ years of experience in a Service Desk, Desktop Support, or similar IT support role. Experience with Active Directory, Exchange, and Microsoft 365 administration. Familiarity with Intune a plus. Strong troubleshooting skills across hardware and software environments. Excellent written and verbal communication skills. Proven ability to work independently and hit the ground running. Certifications (e.g., CompTIA A+, Network+, Microsoft) are helpful but not required.