Medical Assistant/Patient Support Associate, Neuroscience

Hourly Pay Range:

Medical Assistant/Patient Support Associate, Neuroscience

Position Highlights:

• Position: Medical Assistant/Patient Support Associate
• Location: Arlington Heights, IL.
• Full Time: 40 hours/week
• Hours: Hours vary - Monday - Friday (8am - 5pm)

What you will do:

Provide skilled front office and clinical support to the physician practice and serve as a liaison between the physician and patient to coordinate care. When required, provides direct patient care by working collaboratively with the care team. Functions as a member of the patient's ambulatory care team while delivering exceptional customer service, ensuring patient safety, privacy and loyalty. Provide healthcare services under the direction of the Practice Manager and/or designee, and physicians in the NCH Medical Group.

• Document accurately in the EMR and adhere to patient confidentiality standards
• Obtain/verify medical history, medications, allergies, reason for visit, etc.
• Accurate collection and documentation of vital signs with special attention to the geriatric, neonatal and pediatric patients; prepare patients for physician visit
• Utilize the standardized rooming patient protocol in EPIC to complete all required documentation fields including medical history, reason for visit, and questionnaires
• Explain NCH MyChart and guide patient through NCH MyChart activation
• Administer medications per physician orders
• Perform EKGs, spirometry testing, and other office performed tests per physician orders and by following documented competencies
• Distribute post-care direction(s) prepared by physician to patient
• Assist in procedures as needed including room set up, preparation and clean up
• Ensure supplies are maintained for each practitioner
• Assist with obtaining prior authorizations and pre-certifications as needed
• Abstract clinical information into Epic at the direction of the physician or practice manager
• Ensure the cleanliness of clinical and non-clinical areas such as patient rooms and laboratory
• Perform clinic inventory tracking, stocking, audit expiration dates of all patient care items
• Obtain medical records from non-NCH facilities
• Create and open orders per protocol or as directed by provider
• Answer all incoming telephone calls to the office and handle each as appropriate, in accordance with NorthShore telephone customer service standards
• Take accurate and complete messages according to protocols
• Follow-up on patient issues as appropriate
• Confirm/update & distribute call schedule; notify answering service, & internal on-call system, etc.
• Provide timely responses to NCH MyChart messages and appointment requests & other In Basket messages
• Complete prescription refills as per practice protocol
• As directed, communicate test results & other information to patients via NCH MyChart or telephone

What you will need:

• Education: High School Diploma, GED or equivalent work experience required.
• Certification: BLS/CPR Certification for the Healthcare Provider required
• Experience: Minimum 6 months experience as a Medical Assistant preferred.

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities
• Visa Sponsorship Available (Nursing and Lab roles)

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.