Wedding and Gift Registry Supervisor, Full Time - King of Prussia

* Day-1 Medical, Dental, Vision Benefits for eligible colleagues

* Competitive Pay

* Paid Time Off

* Flexible Holiday Time-Off & Flexible Scheduling

* Instant access to earned wages with PayActiv

* Enhanced benefits: pet, home & auto insurance & more

* 401(k) plan options available

* Bonus earning opportunities

* Growth potential opportunities

* Employee Discount at Bloomingdale's & Macy's Stores

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

• Engage and welcome customers to the Gift Registry Department
• Role-model and deliver an exceptional and personalized experience by engaging and understanding the needs and the lifestyle of the customer
• Become a product knowledge expert, understanding features and benefits of product especially in the Home Department. Be an expert on product and style and have a confident fashion voice
• Commit to building customer relationships and loyalty through the maintenance of a client book
• Drive loyalty program by selling both applications and enrollments
• Put customers at ease, online and in-store, through tools that allow for easier connection to build comfort and trust
• Serve as a liaison for the registrant to our total merchandise assortment beyond registry needs
• Manage customer interactions coming in through multiple online platforms
• Work in a fast-paced environment, handle multiple priorities and learn new procedures
• Use technology to deliver the customer experience and build registry value
• Cultivate a service environment by educating consultants to adopt best practices for consistency in experience
• Encourage outreach and follow-up for consistent communication with the customer
• Develop and execute events in partnership with the Business Manager
• Meet regularly with the Business Manager to review goals and best practices and to share observations about team performance
• Serve as a mentor for new hires by providing on-the-floor education and guidance
• Meet or exceed registry and business goals

• High School Diploma or equivalent required.
• 1-2 years related experience.
• Prior Home Store related experience and/or training preferred.
• Exceptional customer service skills required.
• Professional and outgoing demeanor.
• Exceptional communication skills with ability to engage in conversation.
• Curious mind-set for understanding registrant needs.
• Experience in building client relationships.
• Ability to maintain composure in difficult situations.
• Ability to work independently and as part of a team in a learning environment.
• Ability to work a flexible schedule based on department and Company needs.
• Proficient in use of computers (including Microsoft Office and the Internet).

• Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
• Frequently lift/move up to 25lbs.