Education Program Manager

Principal Duties and Responsibilities:

In collaboration with the Executive Director, the Manager is responsible for the strategic development, implementation, and oversight of educational and training programs that support clinical research staff, investigators, and trainees. The incumbent will engage in a wide range of efforts to design and implement clinical research educational programs aligned with institutional goals, regulatory, and industry standards. Along with a strong understanding of curriculum design principles, they must possess the ability to work collaboratively with a wide range of stakeholders and Subject Matter Experts (SMEs) to develop high-quality educational courses that are engaging and offer effective learning experiences.

• Designs, implements, and develops a comprehensive curriculum for clinical research educational courses, incorporating best practices for curriculum design.
• Works closely with the CCRE's Education Coordinator to plan and map out the academic year's curriculum.
• Works with the CCRE's Instructional Designer to create, review, and revise curriculum and course content to meet changing regulatory and industry requirements.
• Is responsible for thinking proactively about the program, identifying gaps and emerging trends in clinical research education and training to build a well-rounded and premier educational program.
• Maps course plans and creates course outlines for production of online modules, works with subject matter experts to assist with live/online course development.
• Promotes educational offerings within and outside the institution.
• Organizes webinars, workshops, seminars, and conferences related to clinical research education.
• Keeps track of and maintains a list of accomplishments and highlights for the CCRE Annual Report
• Works closely with the CCRE's Application Analyst and Moodle Specialist on enrollment data and other projects.
• Ensures that courses are announced through appropriate channels so learners have advanced notice and time to register for courses.
• Assesses program effectiveness through feedback, evaluations, and key performance metrics.
• Implements continuous quality improvement based on learner outcomes and stakeholder input.
• Is responsible for planning and maintaining lists of course subscriptions and supplies required for hands-on skills classes and other courses.
• Participates in additional responsibilities, programs, meetings and other activities as needed.

Qualifications:

Required

• Bachelor's Degree required with Masters' degree preferred in a health-related field, clinical research, public health, education, or equivalent.
• Minimum of 7 years of experience in clinical research, with at least 3 years in an educational program development role.
• In-depth knowledge of clinical trial operations, GCP, IRB/Human Subjects Protection, and regulatory compliance.
• Experience designing, delivering, and evaluating adult education programs.
• Experience with Moodle or similar Learning Management System/s.

Preferred

• Professional certification (e.g., ACRP, SOCRA)
• Experience in instructional design, curriculum development, or adult learning theory.
• Experience with e-learning platforms and learning management systems (e.g., Canvas, Moodle, Cornerstone).
• Experience in academic or healthcare research settings.
• Knowledge of training evaluation models (e.g., Kirkpatrick model, ADDIE framework).

Skills/Abilities/Competencies Required

• Strategic thinking and ability to translate vision into program design.
• Ability to develop and foster collaborations across multidisciplinary teams within MGB and the Harvard Medical School System.
• Attention to detail and problem-solving capabilities.
• Adaptability to evolving regulatory requirements and institutional priorities.
• Willingness to receive and incorporate feedback from learners and faculty.
• Excellent verbal, oral, and written communication.
• Experienced with Microsoft Suite of applications (Teams, Word, Excel, PowerPoint, etc.)
• Demonstrated project management and organizational skills.
• Strong written and verbal communication skills with experience presenting to diverse audiences.

Financial Responsibilities

• Prudent use of hospital resources.

Supervisory Responsibilities

• None. May provide orientation and training to new department members as well as serve as a resource and subject matter expert to others.

Working Conditions

• Normal office conditions within an office suite at Massachusetts General Hospital. May have the opportunity to work remotely on a periodic basis. May need to attend meetings and trainings outside of regular hours and work location.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)