Supervisor, Volunteer Services

Hourly Pay Range:

Supervisor, Volunteer Services

Position Highlights:

• Position: Supervisor, Volunteer Services
• Location: Arlington Heights, IL
• Full Time/Part Time: Full time
• Hours: Monday-Friday, 8am - 4:30pm
• Required Travel: no

Job Summary:

Supervising the Edward, Elmhurst and Northwest Community Hospital Volunteer Programs for which includes assessing, initiating and coordinating volunteers for assigned hospitals at Endeavor Health and it's entities on and off campus to enhance patient services, provide amenities, and assist in meeting the hospital service needs. Acts as liaison between departments and volunteers, interacts with managers to produce new volunteer opportunities as programs continue to grow.

What you will do:

• Screens, interviews, hires, orientates, trains, volunteers to fill open positions. Places volunteers in appropriate positions, according to department needs, time, availability, skills and talents of the volunteer. Performs daily rounding in order to maintain strong volunteer engagement.
• Maintains all volunteer records which include attendance records, medical requirements, training, orientation, and confidentiality/HIPPA statements. Records volunteer hours served, both individually and monthly for department statistics.
• Responsible for all communication related to Edward, Elmhurst and Northwest Community Hospitals volunteer program participants.
• Conducts monthly Volunteer Orientations and assists the Volunteer Director in updating the orientation materials as needed. Ensures all volunteers are trained for specific job duties.
• Provides resolution for difficult situations, follows up on complaints regarding volunteers, discharges volunteers from the program when appropriate and documents all disciplinary actions.
• Plans, implements, and evaluates volunteer recognition programs to ensure the volunteers are recognized and rewarded for their services. Provides official record of volunteer service to volunteers and schools as requested and writes letters of recommendation
• Develops and implements roles for volunteers at special hospital events, (e.g., disaster drills, health promotion events, health fairs.)
• Partners with representatives from School Districts to coordinate dates and times for various learning experiences. Works with hospital department managers to provide learning/shadowing experiences for students, schedules speakers, and conducts formal presentations as appropriate.
• In conjunction with the Director, Volunteer Services develops policies and procedures for the Volunteer Services Program and maintains knowledge of current trends in field through seminars and publications.
• In conjunction with the Director, Volunteer Services, develops and maintains operating budget for the Volunteer Program. Budget includes all recognition items, uniforms and supplies needed for the volunteer department.

What you will need:

• Education: Requires a High School Diploma or GED. An associate's degree is preferred.
• Certification: N/A
• Experience: A minimum of four years of volunteer or customer service experience. A minimum of two years of experience in a supervisory or lead role.
• Unique or Preferred Skills:
  • Incumbent must possess strong leadership skills, excellent customer service and organizational skills.
  • A moderate level of analytical ability is required. Work is performed in accordance with standard procedures but does require basic technical knowledge or in-depth, experience-based knowledge to analyze and interpret information.
  • A significant level of communication skills is required to explain policies or otherwise communicate with others in situations requiring sensitivity and tact.
  • Work is standardized but requires incumbents to deviate from established procedures when special problems or opportunities arise.

Physical Demands: Sedentary work (exerting up to 10 lbs. of force occasionally and involving sitting most of the time with occasional standing and walking)

Benefits (For full time or part time positions):

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.