Sr Analyst, People Systems (Benefits)

Job Summary

Provides system and end user support for Oracle Cloud HCM application in a complex, dynamic environment. Performs analysis and problem resolution. Review quarterly releases, make recommendations and communicate changes & enhancements.

Primary Activities and Responsibilities

• Provide production support across Oracle HCM modules (primarily Benefits)
• Serve as an escalation point including, but not limited to, researching and resolving system configuration or integration issues, unexpected results or process flaws
• Plan for and support migrations, releases, upgrades and/or patches, including functionality and design review as well as end to end user testing
• Consult with functional owners to translate system needs into system requirements and effectively communicate system capabilities and limitations
• Develop, document, and maintain all current and new business process workflows for efficiency
• Communicate with the project teams, business partners, and vendors
• Strong focus on the employee experience supporting self-service transactions
• Manage personalization to ensure simple navigation and ease of use
• Develop test plans/scripts, execute testing scenarios and validate results
• Miscellaneous activities and responsibilities as assigned by manager

Minimum Qualifications

• High School Diploma
• 3 or more years of experience in Human Capital Management systems supporting Benefits, preferably within Oracle Cloud HCM (Fusion)

Preferred:

• Bachelor's/4-year degree
• 5 or more years of experience in Human Capital Management systems supporting Benefits, preferably within Oracle Cloud HCM (Fusion)

Knowledge and Skills

• Knowledge of benefits and compensation setup and support within Human Capital Management Systems, preferably Oracle Cloud HCM
• Experience supporting Benefits Administration for Health and Group benefits, including plan configuration, Open Enrollment setup and file based integrations
• Experience supporting Retirement/401k benefits
• Understand the HR and Total Rewards business processes supported by the HR systems
• Ability to interact effectively with people who have varying degrees of functional knowledge and draw out the real nature of the problem that needs to be solved
• Foundational knowledge of HR subject matter and services, including but not limited to benefits, compensation, talent acquisition, performance, and learning
• Ability to communicate effectively with the end users to understand the system issues that surface, perform root cause analysis and communicate plan for resolution
• Ability to coordinate multiple projects and react quickly to changing
• Strong customer service, analytical and organizational skills with the ability to solve problems creatively
• Ability to work effectively both independently and in a team environment