WisCARES Receptionist

This position functions as a front desk receptionist and cashier at WisCARES Veterinary Clinic. This is a key position in which the incumbent must develop considerable knowledge of the policies and procedures of WisCARES for smooth and efficient clinic operation. The incumbent must have well-developed skills in multitasking, organization, independent and creative problem- solving
skills, and attention to detail.

Essential Responsibilities:
- 25% Provides day-to-day operational support to medical work unit personnel
- 5% Prepares documents for patient admissions and appointments
- 25% Serves as front desk staff within a healthcare facility or clinic
- 15% Greets patients, schedules appointments, maintains calendars, schedules tests, and makes referrals according to instructions
- 10% Receives, submits, and responds to inquiries according to established policies and procedures

Unique Responsibilities:
- 10% Take payment for veterinary medical services, perform weekly revenue reconciliation, perform weekly deposit of revenue, invoice Pets for Life program for services rendered.
- 10% Miscellaneous administrative support tasks such as mailing and sending supplies to clients, interfacing with SVM IT to maintain computer and phone system, managing printer and other non-medical equipment.

UW Madison School of Veterinary Medicine, WisCARES

Minimum $20/hr

1-2 years of experience working in a reception setting. Strong organizational, technical and leadership skills necessary.

A successful candidate must also possess the following:
- Ability to work independently, take initiative, and prioritize effectively to meet deadlines.
- Ability to work professionally and collaboratively in a team setting.
- Able to communicate clearly, effectively, and professionally, both within and outside the organization.
- Must be thorough, organized, and highly efficient with computers.

- Ability to analyze situations to exercise good judgement, confidentiality, and discretion in making decisions.
- Ability to listen, ask appropriate questions, and analyze client responses effectively to identify their needs (whether stated or not) and determine appropriate responses and resources
- Experience working in a customer service capacity, effectively working to identify and address needs and resolve problems.
- Strong interpersonal skills that promote trust and mutual respect when relating to others.
- Ability to meet and deal effectively with a variety of constituents with diverse backgrounds, including co-workers, vendors, clients, and people experiencing strong emotions or distress.
- Well-developed skills in multi-tasking, organization, independent and creative problem solving, and attention to detail.
- Comfortable working around animals
- The ideal candidate will be a self-starter who, after on-boarding and on-the-job training, can function with minimal supervision.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Experience working in a veterinary medical setting is preferred, but not required.

H.S. Diploma

To apply for this position, please click on the "Apply Now" button. You will be asked to upload a resume and cover letter as a part of the application process. Please ensure that the resume and cover letter address how you meet the minimum/preferred qualifications for the position. You will also be asked to provide three professional/supervisor references during the application process.
References will not be contacted without prior notice.

To ensure consideration, application must be received by: August 22, 2025

For questions about this position, please contact Jennifer Brooks at jennifer.brooks@wisc.edu.

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