Business Intelligence Analyst

Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.

The Role
The Business Intelligence Analyst plays a key role within the Portfolio and Practice Operations team, delivering trusted, actionable insights through high-impact dashboarding and performance reporting. This individual is responsible for transforming curated datasets into intuitive Power BI dashboards that support executive visibility, operational cadence, and strategic decision-making. The role is critical to enabling transparency across backlog health, release readiness, and adoption analytics-especially within tooling reviews and service delivery evaluations.

Major Responsibilities:

• Design, build, and maintain user-friendly Power BI dashboards that visualize delivery, sales, and platform performance.
• Work with curated data models and semantic layers across CRM, PSA, service, and financial systems.
• Translate complex backlog and operational metrics into concise visuals for business and executive audiences.
• Analyze delivery readiness indicators including SLA adherence, resolution times, and incident trends.
• Support adoption reporting for internal tools, platform enhancements, and new service offerings.
• Produce weekly, monthly, and quarterly reporting packages tailored for senior leadership.
• Partner with cross-functional stakeholders to define, refine, and standardize key performance metrics.
• Surface trends and anomalies through exploratory analysis and dashboard insights.
• Automate refresh processes and enable self-service access for recurring report consumers.
• Enforce data quality standards and flag inconsistencies through proactive validation practices.
• Fulfill ad hoc reporting and visualization requests in support of operational priorities.
• Collaborate with IT and data teams to improve the reporting infrastructure and tooling stack.

Technology/Area of Specialization:

• Deep expertise with Power BI, including DAX, Power Query, and workspace management.
• Familiarity with Tableau, Looker, or other BI tools a plus-but Power BI is primary.
• Ability to work with curated datasets and published data models from source systems.
• Working knowledge of SQL for basic data validation or custom extracts.
• Understanding of operational KPIs such as SLA, utilization, velocity, and customer health.
• Experience with recurring revenue or managed services metrics (ARR, retention, margin, etc.).

Basic Knowledge, Skills, and Abilities:

• Strong visual storytelling capabilities and attention to dashboard usability.
• Clear communication of complex metrics to non-technical audiences.
• Analytical mindset to derive insights from trendlines, benchmarks, and variance analysis.
• Ability to prioritize reporting tasks and manage competing deadlines.
• Self-directed with a bias for automation and continuous improvement.
• Team-oriented and comfortable working in cross-functional settings.
• Consistent track record of high-quality deliverables with minimal oversight.

Required Skills:

• 3-5 years of experience in business intelligence, analytics, or reporting roles.
• Bachelor's degree in Business Analytics, Information Systems, or related field.
• Proficiency in Power BI, including dashboard interactivity, custom visuals, and performance tuning.
• Strong Excel skills including pivot tables, formulas, and data validation.
• Basic SQL proficiency for querying and troubleshooting data issues.
• Experience working in a technology services or managed services organization.
• Familiarity with service delivery KPIs, backlog management, and GTM reporting.

Competencies Required:

• Dashboard Design Excellence
• Data Integrity Focus
• Tool Proficiency (Power BI)
• Business & Operational Acumen
• Clear Communication
• Quality & Detail Orientation
• Proactive Problem Solving
• Deadline Accountability
• Cross-Functional Collaboration

Physical Requirements:

Primarily sedentary office work with extensive computer use for data analysis and reporting. Minimal travel (<5%) may be required for team meetings or training sessions. Standard office hours with some flexibility required during critical reporting periods.

Your future at Presidio
JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise inAI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here,your impact is real.Whether you're harnessing the power ofGenerative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.

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Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

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