New

Operations Manager (Onsite in Lees Summit, MO)

Pavion Corp
United States, Missouri, Lees Summit
Aug 04, 2025
Description Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com Pavion and our family of companies are seeking a talented and motivated Operations Manager to join our security business unit. Primary Responsibilities: Provide strategic direction and daily oversight for the Security Installations Programming Team, Technical Consultant Team, and Technology Specialist Team Facilitate cross-functional collaboration to ensure alignment on project goals, timelines, and deliverables Conduct regular team meetings to review performance, address challenges, and share updates. - Manage preparation and configuration of security equipment for field deployment Ensure timely and accurate delivery of hardware and software assets Lead Tier 2 and Tier 3 support for service coordinators and field technicians Establish escalation protocols and performance metrics for support resolution Guide evaluation of new security technologies Recommend standardized solutions for project installations to ensure consistency and scalability Ensure readiness of technical teams for new installations, upgrades, and service rollouts Provide input on project scope, risk assessment, and resource allocation Act as a liaison between technical teams and senior management, ensuring clear communication of goals, progress, and challenges Provide regular updates and reports to leadership on operational status and strategic initiatives Collaborate with other departments (e.g., IT, Procurement, Field Services) to support integrated operations Basic Qualifications: Bachelor's degree in Business Administration, Operations Management, Information Technology, Engineering, or a related field Equivalent work experience may be considered in lieu of a degree 5+ years of experience in operations, technical support, or project management roles 2+ years of experience in a leadership or supervisory capacity, preferably in a technical or field services environment Experience working with security systems, IT infrastructure, or technology deployment is highly desirable Strong understanding of security technologies (e.g., CCTV, access control, alarm systems) Familiarity with technical support processes, including Tier 2 and Tier 3 escalation handling Proficiency in tools such as ticketing systems, project management software, and inventory/logistics platforms Excellent communication and interpersonal skills to collaborate with technical teams, field staff, and senior leadership Strong problem-solving and decision-making abilities Ability to manage multiple priorities in a fast-paced, deadline-driven environment Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment. Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.