New

Desktop Support Technician

TEKsystems
$30.00 - $33.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, South San Francisco
Jul 30, 2025
Description We are seeking a highly motivated and customer-focused Desktop Support Technician in South San Francisco. In this role, you will provide hands-on and remote technical support to end users, ensuring seamless operation of hardware, software, and network systems. You will be a key player in maintaining high levels of customer satisfaction and operational efficiency in a fast-paced, collaborative environment. Key Responsibilities: * Deliver Tier 1 and Tier 2 technical support via phone, email, chat, remote tools, and in-person interactions. * Troubleshoot and resolve issues related to Windows 10/11, macOS, Office 365, Active Directory, and network connectivity. * Support and maintain desktops, laptops, mobile devices, printers, and other peripherals. * Utilize ServiceNow to manage, track, and resolve incidents, service requests, and tasks. * Perform hardware imaging, deployment, and configuration using standard tools and procedures. * Ensure timely resolution of issues while meeting or exceeding Service Level Agreements (SLAs). * Collaborate with other IT teams to escalate and resolve complex technical problems. * Maintain accurate and up-to-date documentation of support activities and technical procedures. * Identify recurring issues and contribute to process improvements and knowledge base updates. * Provide support for virtual meetings and conferencing tools, especially Microsoft Teams. * Follow dispatch instructions and complete tasks as assigned by management or ticketing system. * Maintain a strong focus on customer service, professionalism, and communication. Required Qualifications: * 3-5 years of experience in a corporate desktop support or IT helpdesk environment. * Proficiency in Windows OS, macOS, Active Directory, Office 365, and OneDrive. * Experience with remote support tools such as Bomgar, RDP, or similar. * Familiarity with encryption tools like BitLocker and McAfee Endpoint Encryption. * Hands-on experience with ServiceNow or similar ITSM platforms. * Strong troubleshooting skills for both hardware and software issues. * Excellent verbal and written communication skills. * Ability to work independently and collaboratively in a fast-paced team environment. * Strong organizational skills and attention to detail. Preferred Skills: * Experience supporting enterprise-level IT environments. * Knowledge of network fundamentals (TCP/IP, DNS, DHCP). * Familiarity with mobile device management (MDM) solutions. * IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar are a plus. Pay and Benefits The pay range for this position is $30.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in South San Francisco,CA. Application Deadline This position is anticipated to close on Aug 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.