Executive Receptionist

KEY RESPONSIBILITIES:

* Operates multiple-line telephone and routes calls to the appropriate person or location within the office. Calls must be answered in four rings or less.
* Exercises discretion and interpretive judgment in frequent and sometimes stressful contacts with callers. Research and identify the appropriate business units or persons for callers when it is not obvious from a provided list.
* Greets customers, vendors, employees from other locations and other visitors with high degree of professionalism and courtesy.
* Announce to client employee that their guest(s) have arrived.
* Log all guests and visitors in and out of the visitors system.
* Maintains statistical data and volume of visitors, calls, and conference room reservations.
* Call for car service when required.
* Receives deliveries.
* Complies with client security policies.
* Manage scheduling of all conference room reservations.
* Ensures all conference rooms are set up and broken down within agreed time.
* Ensure set-up of audio/visual conferencing etc.
* Provides general administrative and clerical assistance.
* Maintains safe and clean reception area.
* Identify telephone system problems and immediately alert the proper personnel.
* Other duties as assigned.

Qualifications:

* High school diploma required; Associate's degree preferred.
* Three (3) - Five (5) years or more direct experience in a high touch corporate environment.
* Strong computer acumen including a high degree of proficiency (3-5 years experience) with Microsoft Office Software (Word, Excel, Outlook).
* Exhibits superior verbal communication and phone skills.
* Exhibits exceptional customer service skills. Ability to interact with high level clients.
* Excellent organizational skills. Ability to prioritize work assignments while managing conflicting priorities and requests.
* Consistently demonstrates professional demeanor, appearance, and attitude.
* Proven ability to remain calm under pressure; resilient.
* Sound judgment and problem-solving ability.
* Ability to appropriately handle confidential and highly sensitive material.
* Ability to take initiative and function independently while working in a team oriented environment.
* Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
* Possesses strong attention to detail.