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Claims Supervisor

Tesla Motors, Inc.
paid holidays, flex time, 401(k)
United States, Texas, Austin
Jul 29, 2025
What to Expect The Claims Supervisor/Team Lead is responsible for coaching and developing a team of 8-10 claims representatives/specialists tasked with the management, investigation, and resolution of claims. This role ensures a high-quality work product while fostering talent development through active involvement in the selection of top talent. The Team Lead promotes a culture of claims customer service excellence, driving commitment to delivering a differentiated customer experience. What You'll Do Leads and develops a team of representatives/specialists to ensure quality, accuracy, and timely resolution of claims, including high-exposure or complex cases Continuously develops talent by creating opportunities for direct reports to grow and acquire new skills Promotes claims customer service excellence by building empathy and passion for a customer experience that meets or exceeds expectations Proactively assists in selecting top talent, delivering ongoing coaching, and recognizing employees to reinforce service excellence behaviors Monitors team members' work to ensure reserves are adequately set and customer expectations are surpassed Analyzes problematic trends and implements steps to prevent recurrence, escalating issues when necessary Promotes a culture focused on identifying process efficiencies to continuously improve work completion What You'll Bring Supervisory, organizational, and interpersonal skills Comprehensive knowledge of legal liability, general insurance policy coverage, and state tort laws Ability to perform additional responsibilities as assigned Adjuster licensing required 5+ years of directly related work experience Bachelor's Degree, or equivalent experience Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program