New

Software Support Analyst

TEKsystems
$40.00 - $52.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Irving
Jul 29, 2025
Description One of our top clients is looking for a Software Support Analyst to join their growing team. Details from the client are below. However, we are looking for someone who is experienced with SQL queries (writing/reading) and performing application/website support and working with external customers to troubleshoot their issues. Next, we are looking for someone to do JIRA testing (of software rollouts and enhancements), documentation (creating 'how-to-guides') and training the customers. The manager ideally is looking for someone with great soft skills to communicate effectively with team members, colleagues in different departments and the customers. This is most likely someone who is mid-level in their career. One of TEKsystems' clients, an enterprise organization is looking for an IT (Supply Chain) Analyst to join their team. This role focuses on designing, implementing, and supporting systems for logistics operations and supply chain optimization. The solutions involve diverse technologies such as cloud software, on-machine telematics hardware, consumable data analytics, A.I. models, and emerging technologies. The analyst will support various business lines, including scheduling and dispatching for different transport modes (ships, barges, rail, trucks) across the suite of operations. Key Responsibilities: * Documentation and Customer Service: Manage, develop, and author necessary documentation and maintain a document repository. Maintain accurate and thorough documentation of processes and procedures. Provide excellent customer service and support. * QA and Training: Provide QA testing, technical support, training, and documentation for various Ready-mix Concrete IT Solutions. * Business Process Optimization: Identify opportunities for improving logistics processes. Propose and implement enhancements to boost efficiency and reduce costs. * Logistics and Dispatch Support: Provide dispatching and scheduling support to Operations' end-users. Support client sales and dispatching systems. Become a subject matter expert for the internal client application. * Telematics Management: Collaborate with and support the IT Operations and Engineering team on telematics. Implement and support telematics solutions for tracking and managing transportation assets. Optimize fleet management through telematics data analysis. * Inventory Management: Perform functional and technical analysis for inventory management. Assist the business in identifying processes and solutions for effective inventory level management. Implement control measures to prevent shortages and excess inventory. Skills Business analysis, sql, sql queries, documentation writing, jira, training instruction, supply chain, telematics Top Skills Details Business analysis, sql, sql queries, documentation writing, jira Additional Skills & Qualifications Education and Experience: * Bachelor's degree in Computer Science, Information Systems, MIS, Supply Chain Management, Business Administration, or a related field, OR 5 years of industry experience. * Proficiency in data analysis tools (e.g., SQL, Google Sheets, Microsoft Suite). * Strong communication and teamwork skills. * 5-10 years of experience preferred, with opportunities for candidates at all levels. Knowledge and Skills: * Data analysis and interpretation. * SQL query search and data mining abilities. * Solid documentation skills. * Process optimization. * Inventory management. * Cost analysis and financial acumen. * Dispatching and scheduling support, with knowledge/previous exposure to a solution. * Telematics implementation and support. * Experience in the building materials industry (preferred). * Excellent customer service skills. * Strong organizational and planning abilities. * A strong level of emotional intelligence (EQ or EI) Experience Level Expert Level Pay and Benefits The pay range for this position is $40.00 - $52.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Irving,TX. Application Deadline This position is anticipated to close on Aug 10, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.