Sales Operations Manager, IAMS Workforce

An Amazing Career Opportunity foraSales Operations Manager!!

Location: Austin, Texas

Job ID: 40150

HID Global is seeking a strategic and analytical Sales Operations Manager to support our Workforce business unit within the Identity and Access Management Solutions (IAMS) division. This role will be instrumental in driving operational excellence, optimizing sales processes, and enabling data-driven decision-making across our go-to-market (GTM) teams. You will collaborate closely with Sales, Customer Success, and Product Management teams to ensure alignment and execution of strategic initiatives that support revenue growth and customer satisfaction.

Who are we?

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.Check us out here:www.hidglobal.comandhttps://youtu.be/23km5H4K9Eo

Identity and Access Management Solutions (IAMS):

HID Global IAM products protect more than 85 million user identities.

HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale.

Are you ready to make a difference? Join us and help shape the future of security.

As our Sales Operations Manager, you'll support HID's successby:

• Leading the sales operations cadence including forecasting, pipeline management, and capacity planning.
• Partnering with GTM leadership to analyze sales performance, identify trends, and recommend strategic actions.
• Developing and maintaining dashboards and reports using tools like Salesforce, ORM, and Tableau to provide actionable insights.
• Owning the preparation and execution of monthly/quarterly/annual sales reporting out for roll up to higher levels within HID.
• Driving continuous improvement in sales processes, tools, and systems to enhance efficiency and scalability.
• Collaborating with cross-functional teams to align on sales strategy, territory planning, and quota setting.
• Supporting the implementation of new sales technologies and ensure adoption across the organization.
• Managing CRM data integrity and ensure accurate reporting and forecasting.
• Contributing to strategic initiatives such as GTM planning, sales enablement, and customer segmentation.
• Managing 3rd party license reporting and associated purchase orders or payments via our accounts payable system.
• Conducting win/loss analysis to identify areas of opportunity and improvement in the sales process.
• Serving as a liaison between sales/CSMs and Revenue Operations to communicate any training needs and systems support, and any booking, billing, and compliance initiatives and improvements and needs.
• Championing change management efforts related to new process implementation or system upgrades.

YourExperienceand Background include:

• Bachelor's degree in Business, Computer Science or related field preferred. Applicants with equivalent education plus relevant work experience may also be considered.
• Extensive experience in a leadership or management role, preferably in the SaaS or high tech.
• 5+ years of experience in Sales Operations, Revenue Operations, or a similar role.
• Strong analytical skills with proficiency in Salesforce, Excel, and BI tools (Power BI,ORM, Tableau).
• Proven experience in pipeline analysis, forecasting, and sales performance metrics.
• Excellent communication and presentation skills with the ability to influence senior stakeholders.
• Strong project management skills and ability to manage multiple priorities in a fast-paced environment.
• Experience working in or supporting SaaS, cybersecurity, or identity management businesses.
• Familiarity with revenue conversion from perpetual to subscription
• Experience supporting post-sales operations.
• Knowledge of contract lifecycle management and its impact on sales and revenue recognition.
• Understanding of customer lifecycle analytics and sales funnel optimization.
• Previous experience with process improvement.
• Salesforce certifications is a plus.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You'll work as part of a global team in a flexible workenvironment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes.If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

We make it easier for people to get where they want to go!

On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go - without having to think about it.

When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

#LI-HIDGlobal