Property Manager

Title: Property Manager II

Division: Affordable Housing
Status: Exempt

Reports to: Regional Portfolio Leader
Revision Date: March 2025

Supervises: Site Staff at assigned property(ies), may include Maintenance Technician, Service Coordinator and Housekeeper, 2 or more FTEs

PURPOSE
According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and under the general supervision of the Regional Portfolio Leader, the Property Manager II holds responsibility for the operational and financial oversight of assigned properties. The role ensures that each assigned property meets company goals, with the management of up to 150 units, in up to 4 communities.

ESSENTIAL FUNCTIONS

• Leadership and Management: Provides direct oversight and leadership of day-to-day operations for the assigned community(ies), ensuring all activities align with prescribed budgetary and company standards. This includes supervision of employees (including authority in decisions regarding hiring and firing), vendor management, and resident services to ensure smooth operational performance.
• Financial Oversight: Takes full responsibility for managing all financial operations, including preparation and adherence to annual operating budgets, financial statement analysis, and ensuring that operations remain within budgetary guidelines. Prepares and submits timely weekly, monthly, and quarterly financial reports.
• Regulatory Compliance: Ensures compliance with all applicable housing regulations including HUD, LIHTC, and state landlord and tenant laws. Manages communication with regulatory bodies and owners to address management and operational concerns.
• Property Operations: Oversees the operational and financial management of up to 150 units within programs such as HUD, COMBO, LIHTC, Housing Choice, and RAD, ensuring that all programmatic requirements are met.
• Budgeting and Reporting: Prepares capital improvement budgets and provided amendments, extensions, and schedules for rental assistance contracts (Section 8) and property management agreements. Collaborates with HUD, state agencies, and owners to review and seek necessary approvals.
• Resident and Staff Engagement: Implements and oversees resident retention programs and ensures that occupancy requirements, lease agreements, and house rules are clearly communicated and adhered to. Leads employee engagement efforts, ensuring a high level of staff development, satisfaction, and accountability.
• Marketing and Leasing: Oversees marketing and leasing functions to maintain or exceed occupancy goals. Monitors Yardi scores, data management, and staff training to maintain accuracy and compliance.
• Fair Housing and Compliance: Ensures all properties comply with Fair Housing standards, waiting list management, and tenant file organization. Leads the property to achieve favorable Management and Occupancy Review (MOR) scores and Real Estate Assessment Center (REAC) inspections.
• Vendor and Maintenance Management: Engages and supports vendor relationships to maintain property standards and addresses significant maintenance concerns promptly. Responsible for the management and financial operations of all services provided by their designated community(s) and its' employees.

EXPECTATIONS

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences' Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• Acts with respect and dignity in relating to residents, their families, other related parties, and staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.
• Completes all annual education requirements timely and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.
• Manage relationships, both internally and externally exercising appropriate communication and interpersonal skills to enhance the National Church Residences brand.
• Must be knowledgeable and adhere to fair housing laws. Review leasing activities and practices to ensure they meet all applicable fair housing laws.
• All responsibilities are carried out in a manner consistent with National Church Residences' Core Values.
• Performs other duties as assigned.

JOB SPECIFICATION SHEET - Property Manager II

Education: High school diploma or equivalent, industry-wide designations, including but not limited to COS, TCS, ARM, SCHM; completion of all NCRU courses

Experience: 1-2 years' experience in property management, preferably affordable/HUD housing, with experience managing direct reports preferred.

Travel: 25-50%. Ability and means to travel on a flexible schedule as needed, proof of liability and property damage insurance on vehicle used is required. Valid driver's license and able to meet National Church Residences' motor vehicle policy.

Mental: Must have excellent communication, comprehension, and interpersonal skills. Must have the ability to speak, read, write and understand English, as well as the ability to make self-understood.

Skills: Strong working knowledge of computer or tablet skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly. Must be self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently. Must be able to successfully lead others. Must have strong motivational skills and a high emotional intelligence quotient (EQ).

Licensure: None required
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Vision: Normal: Consistent with standard workflow.

Daily time spent performing the following activities.

Rare (R) = 0-24%; Sometimes (S) = 25-49%; Frequent (F) = 50-74%; Continuous (C) = 75% plus

R = Climbing S = Stooping Lifting / Carrying; S = 10-25 lbs.
F = Standing R = Pushing S = 26-50 lbs.
S = Sitting R = Pulling R = 51-75 lbs.
F = Walking S = Driving ` R = 76 plus lbs.

Consequences of Errors: Moderate monetary responsibility.
Supervision Received: Occasional supervision. Employee works on a definite objective using a wide range of procedures. Plans and arranges his/her own work referring unusual matters to supervisor.

Working Conditions: Exposure to some disagreeable conditions such as noise, odors, illness, infection and physical contact with disruptive residents

Unit Level of Responsibility: Unit count: Up to 150; Number of properties: 1-4 communities; Subsidy Type: HUD, LIHTC, COMBO, Housing Choice, RAD, Family

Job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

ACKNOWLEDGEMENT

I hereby understand and agree to the above description of the duties required.

Signature Date

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.