Lead Customer Service Representative

At Waste Connections, we're more than just a waste services company-we're a team of empowered individuals committed to making a meaningful impact in our communities across the U.S. and Canada. Our culture is built on trust, autonomy, and a shared drive to grow both personally and professionally.

We're proud to be a different kind of company with a different kind of culture-one where your leadership can truly make a difference.

As a Lead Customer Service Representative, you'll play a key role in supporting our customer service team while ensuring we deliver exceptional service to our customers and communities. You'll be the go-to person for escalated issues, team guidance, and process improvements, all while maintaining a strong focus on safety, efficiency, and customer satisfaction.

• Lead and support a team of customer service representatives, providing coaching, training, and performance feedback.
• Handle escalated customer inquiries and resolve complex service issues with professionalism and care.
• Monitor daily operations to ensure timely and accurate processing of service requests, payments, and account updates.
• Collaborate with internal departments and field teams to ensure service excellence and operational efficiency.
• Identify opportunities for process improvement and assist in implementing best practices across the team.

• 2+ years of high-volume customer service experience.
• 1+ year of experience in a customer service leadership or supervisory role.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong communication skills-both verbal and written.
• A proactive, team-oriented mindset with a passion for helping others succeed.

• Competitive Pay: Starting at $22.00/hr
• Comprehensive Benefits:
  • 401(K) with company match
  • Medical, Dental, and Vision Insurance
  • Life Insurance, Short/Long-Term Disability
  • Employee Assistance Program & Mental Health Support
  • Emergency Travel Assistance & Prepaid Legal Plan
  • Employee Stock Purchase Plan & Relief Fund
  • Scholarship Opportunities for Children of Employees

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.