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The Position
NeuroImmunology Operations Manager The NeuroImmunology (NI) Squad sets the U.S. Commercial, Medical, and Government Affairs (CMG) strategy for OCREVUS in multiple sclerosis and other Neurology pipeline assets as they approach US Commercialization. Delivering on the vision and ambitions of the NeuroImmunology Squad to meet the needs of patients and other customers will require strategic and coordinated operations across multiple stakeholders. The NeuroImmunology Operations Manager plays the vital and influential role in helping develop and shape operations, communications, and systems health of the Squad & Network, as a key partner to the Chief of Staff and Director of Administration & Operations to drive the execution of high-priority, cross-functional business initiatives across Commercial, Medical, Access, and other Portfolio teams. This function-agnostic position provides broad visibility and impact, enabling leadership to achieve cross-functional priorities with precision and speed. This role is critical to achieving our long-term Squad outcomes and supports efforts on our pathway to Building our Future Together. In addition to simplifying operations, driving alignment, and building scalable processes across an evolving and matrixed organization across the NeuroImmunology Network, this role balances strategic breadth with executional depth, requiring comfort with ambiguity and strong organizational acumen. While not a formal leadership role, it provides indirect influence and hands-on operational execution across business-critical initiatives. The role is suited for a high-performing individual contributor ready to operate closely with senior leadership and scale cross-functional efforts. The NI Operations Manager, alongside the Administrative Business Partners, acts as a pivotal "builder" and "connector," serving as the central hub of the Squad and Network alongside the Director of NI Operations and Administration. Key Accountabilities:
Serve as the right-hand execution lead to the NI Operations and Administration Director, as well as the NI squad and network Partner with NI Operations Director to act as conduit for field and home office connection and collaboration. Manage and execute coordination of touch points through various field activation teams and councils Orchestrate and execute network meetings (i.e. Network calls, Commercial calls, NFM, etc.) Support development and execution of engagement strategies to further develop team culture
General Project Management:
Deliver consistent and high quality project management services to enable team and project success by being strategic in project planning, team management and process management. Support key stakeholders and leaders in cross-functional project teams and initiatives; helping the overall business of Genentech to continuously evolve, improve and excel. Executes on operations initiatives, can serve to influence and champion programs or ideas across CMG, and is influential in coaching and collaborating with senior leadership to achieve objectives. Provide operational support for customer- or patient-focused business priorities and lead team to support these efforts as well
Outcomes/CMG Strategic Initiatives Champion:
Partner across local operations network to ensure effective and coordinated customer and employee experience Collaborate with network operations partners to meet portfolio business needs Steward of CMG Mission and Operating Principles
Processes and Procedures:
Contribute to fit-for-purpose business/financial planning and people practices Support planning and facilitation of meetings; contribute to agenda development, meeting facilitation with a focus on adopting agile practices, and capture and follow-up on action items as needed Support improvement and innovation strategies or proposals to support the overall objectives and long-term goals of the organization
Key Capabilities / Competencies / Skills Required
Effectively and courageously inspire and mobilize the organization with direct and indirect authority Track-record of teamwork and collaboration skills; creating and leveraging a large personal network across organizational silos to understand needs of the business and contribute where appropriate Sound decision-making skills to effectively prioritize, understand interdependencies, and adapt messages based on audience Ability to understand business priorities and design/adapt operational needs accordingly Strong written and verbal communication skills Skilled in project management & Operational execution; the capability to both gain and apply knowledge of fundamental project/operations management processes, methodologies and tools & techniques and ability to adapt them to organization. Capability to understand formal and informal organizational structures. The willingness and ability to change one's approach to project management and/or course of action in response to business needs. Planning skills: from meta to micro. The capability to create and deliver such things as great meeting and communication plans, statements of work, estimates, timelines, resource plans, briefs, summaries, and contracts is critical. The capability to find ways to do all that you need to do as well and as efficiently as possible is paramount.
Qualifications:
Bachelor's Degree 3+ years of project or operations management experience, at least some of which has been gained in the pharmaceutical industry with particular emphasis/exposure to access, commercial and medical functions/teams Excellent organizational skills (attention to detail, handling and prioritization multiple priorities, managing tight timelines) Strong communication skills, both in writing and through presentation Ability to connect with people at all levels in a professional and mature manner Comfort with ambiguity and shifting priorities; adapt and respond to changes in a positive and thoughtful manner
Location: This is an SSF home-based position; full-time remote work is not available for this position, relocation assistance is not provided for this position The expected salary range for this position based on the primary location of CA is $89,500 - $166,300. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. Roche Operating Principles
Put Patients First: I always act as if patients I know are in the room and do what's best for them Follow the science: I seek answers through experiments, data and debate, and act on facts Act as one team: I care, collaborate and commit without boundaries, and trust others to do their part Embrace differences: I seek diverse perspectives, invite opposing views, and challenge myself and others Accelerate learning: I push to learn new things even if difficult, and openly share my successes and failures Simplify radically: I eliminate complexity, reuse with pride, and accomplish more with less Make impact now: I take accountability to do what's right, deliver value fast, and don't wait for certainty Think long term: I choose actions today that benefit future generations
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
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Genentech
relocation assistance, remote work
Jul 08, 2025