Surgical Coordinator/Medical Assistant

Join Our Team at Maryland Oncology Hematology!

We're looking for passionate and talented professionals to join our team in providing exceptional cancer care. If you're dedicated to making a difference for patients, physicians, and colleagues, we want to hear from you! With 15+ locations across Maryland and DC, we offer a dynamic and supportive environment where you can grow and thrive.

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The general pay scale for this position at MOH is $16.76 - $25.78 per hour. The actual hiring rate is dependent on many factors, including but not limited to prior work experience, education, job/position responsibilities, location, work performance, etc.

• Job Profile Summary
  Professionally greets and welcomes patients and their friends/family. Registers and schedules appointments for patients in an efficient and timely manner. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Performs clinic support tasks including miscellaneous clerical tasks, answering phones, and maintaining physicians' schedules. Under direct supervision, assists physicians and clinicians with patient care duties in a clinical environment. Promotes efficient patient flow and patient care (exams and procedures).
• Job Description

  ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
  • Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates patient demographic and insurance information in the system. Collects co-pays and balances; provides receipt.
  • Answers, screens, and responds to routine questions, route questions to appropriate personnel, and takes accurate and thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
  • Checks patients out after examination. Schedules returning patient appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
  • Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes notes in patient chart.
  • Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains supply of necessary forms and appropriate office supplies required for daily activities.
  • Escorts patients to and from exam rooms, physician offices, and treatment rooms as appropriate.
  • Records patient data prior to each physician visit, including but not limited to, vital signs, height, weight, allergies, and medication changes.
  • Obtains all necessary patient records as required by physician prior to treatment or procedures.
  • Prepares and stocks exam/treatment rooms and orders supplies as needed.
  • Assists physicians with exams and procedures as directed.
  • Administers subcutaneous and intramuscular injections, subject to physician direction and to all applicable state or local regulations
  • Maintains all exam/treatment room disinfection protocols.
  • Answers patient telephone calls for referral to physician or nurse/pharmacist.
  • Phones in prescriptions and makes other patient calls as directed by physicians and RN.
  • Informs physician of patient reschedules and no shows.

MINIMUM QUALIFICATIONS:

• At least two years of front medical office experience with insurance forms and scheduling software required. Knowledge of this practice's personnel, daily routines, and scheduling a plus.
• Certificate of graduation from an accredited program for Medical Assistants preferred.
• Current Basic Cardiac Life Support (BCLS) certification preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Consistently Demonstrates Adaptability: Handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Consistently Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services
  

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) will be offered to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation(s) will be offered to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment may occur.