Operations Assistant - 1st shift

Altium Packaging
tuition reimbursement, 401(k)
United States, Arizona, Phoenix
4239 North 39th Avenue (Show on map)
Jul 22, 2025
Location Address: 4239 N 39th Avenue, Phoenix, Arizona 85019 Work Shift: 8hr-1st Shift (United States of America) Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolve routine and basic problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager. JOB SUMMARY: Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolve routine and basic problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager. Monitor the blow mold machines to ensure quality of product and its processing Order entry & maintenance Shipping verification Pricing verification Input customer feedback into the Quality Database & Customer Feedback Database Assist with customer inventory management Manage customer owned inventory (labels, corrugate, etc.) Manage customer specific finished goods Assist with the management of obsolete inventory Assist with accounts receivables Maintenance of manual BOL Invoicing verification Sample shipments Mail marketing information (brochures) Generate and distribute customer-required reports (inventory, volume, etc.) Assist with Credit Memos when needed Maintain customer files TITLE: Operations Assistant 1st shift LOCATION: 4239 N. 39th Ave. Phoenix, AZ 85019 HOURS: Monday - Friday from 7 AM-3:30 PM Qualifications: We're looking for a highly organized and quality-focused individual with excellent communication, time management, interpersonal, and mathematical skills. You should be able to work independently and collaboratively within a team, demonstrating strong attention to detail. Required: Two years of customer service experience. Proficiency in Microsoft Office Suite, including Excel and database management. Strong computer skills. Preferred: An Associate's degree. Prior manufacturing experience. Recent experience with JDE or similar inventory management systems is a plus. Responsibilities: This role involves providing non-technical customer support via phone and email, resolving routine issues, and communicating solutions. You'll analyze customer needs, referring complex issues to other departments as necessary, and utilize customer relationship applications or databases to record activities and research product information. A high school diploma or equivalent is required, and this position typically reports to the Customer Service Manager. Key responsibilities include: Order entry and maintenance. Verifying shipping, pricing, and invoicing. Monitoring blow mold machines for product quality and processing. Inputting customer feedback into Quality and Customer Feedback databases. Assisting with customer inventory management, including customer-owned inventory (labels, corrugate, etc.) and customer-specific finished goods. Supporting the management of obsolete inventory. Assisting with accounts receivables and credit memos. Maintaining manual Bills of Lading (BOLs). Handling sample shipments. Mailing marketing information (brochures). Generating and distributing customer-required reports (inventory, volume, etc.). Maintaining customer files. EXPERIENCE: Looking for someone who has experience with Blow molding and has basic mathematical skills & computer experience. EDUCATION: High School diploma or general education degree (GED). TRAINING: Completion of Altium Production/Machine Operator training within 90 days of hire date. WORK ENVIRONMENT:While performing the duties of this job, the employee is regularly exposed to moving mechanical parts in a production environment. The noise level in the work environment is usually loud. Temperatures inside the plant can fluctuate between hot and cold according to seasonal changes. Personal protective equipment (PPE) is required in the production department and other designated areas. Altium Packaging is one of the largest plastic container companies and suppliers of rigid plastic packaging. We specialize in customized mid- and short-run packaging solutions and serve a diverse customer base in the pharmaceutical, dairy, household chemicals, food/nutraceuticals, industrial/specialty chemicals, water, and beverage/juice segments. *Altium Packaging, Our Culture Differentiates Us!* We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers. *Our Guiding Principles* Act with Integrity & in Compliance Drive Value Creation Be Disciplined Entrepreneurs Focus on the Customer Act with Humility Treat others with Dignity and Respect Seeking Fulfillment in your Work We Believe in Rewarding our Most Important Resource - Our People! We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community. EEO Statement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Take your career to the next level at Altium Packaging!