Operations Manager

The Operations Manager reports to the Director of Operations. The Operations Manager will be responsible for building and managing the guard force team at Stripe, taking an active leadership role in managing a program that serves Stripe's employees and users. This role is the accountable party for all operational tasks and programs to include training, quality assurance, customer service, escalations, and account administration. The major responsibilities of the position include, but are not limited to, the following duties:

• Manage daily operational and administrative functions across multiple Stripe locations, employing Inter-Con employees in the South San Francisco area, spanning through multiple states across North America, into Canada and Mexico.
• Keep the Director of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner, while providing necessary training to all personnel to understand their respective, roles, duties, and expectations.
• Responsible for supporting day-to-day badging operations, ensuring compliance with badging processes and policies with exceptional customer service skills.
• Support the Director of Operations operational decision-making process and monitor all number of hours worked by personnel and reporting thereof.
• Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness across each site
• Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption, while attending quarterly review meetings, as scheduled by Stripe.
• Ensure the highest standards of conduct, appearance, performance, and training are being met at all times.

• Preferred candidate has either an honorable military discharge, a Bachelor's degree or 5 years' experience in an operations management and project management role.
• Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. - MS Word, Excel, Access, SharePoint)
• An understanding of security operations and contracts management preferred.
• Understand operational KPIs and ability to utilize data to drive operations.
• Strong interpersonal, critical thinking and time management skills.
• A great communicator that gets the value of teamwork.
• Experience in general office setting in a supervisory role preferred.
• Comfortable in an ever changing, fast paced, sometimes stressful environment.

• Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.
• Adept in leading teams in complex problem solving.
• Customer Service orientation required.
• Able to interact in a corporate environment and effectively communicate with all levels of management.
• Must be flexible and possess the ability to meet deadlines in a high tempo environment.
• Excellent time-management, organization and multi-tasking skills required.
• A dependable team player with business maturity, enthusiasm, and a positive work attitude.
• Ability to work in a matrixed environment.
• A positive and upbeat team member!

Duties, responsibilities and activities may change at any time with or without notice.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.