Service Project Manager (Malvern, PA)

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun!

OPPORTUNITY SUMMARY

The Service Project Manager is a client facing role responsible for planning and executing project objectives specific to the deployment of Cenero's support services. Plan, initiate, and manage technology projects. Lead and guide the work of internal and customer technical teams. Monitor progress to assure deadlines, standards, and cost targets are met.

LOCATION

This is a hybrid position based in our Malvern, PA headquarters. You must be able to commute to Malvern at least 3 days per week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work within Cenero's project framework to coordinate all aspects of assigned project deliverables including:
• Develop project plan, schedule & milestones
• Verify that scope and deliverables match stakeholder requirements and fit within business goals
• Manage and monitor all project activities according to plan
• Coordinate and distribute project progress updates as required in plan
• Coordinate and schedule all project resources, internal and external
• Manage and maintain project records, electronic files and database information
• Ensure compliance with document management control processes
• Maintain and manage project financial plan and budget:
• Review, approve or escalate contract T&C's as required based on business goals
• Manage project financial milestones
• Manage labor expenses for internal resources and subcontractors
• Coordinate all potential change orders
• Monitor project activities for potential sales opportunities
• Manage material deliveries, secure storage, and returns
• When required, ensure that shipping, delivery and storage documentation is accurate and complete
• Manage and monitor project risk with escalation as required
• Ensure compliance with time tracking and financial records
• Manage acceptance testing, sign off and project close-out
• Provide project leadership :
• Assume ownership of project success
• Act in accordance with Cenero's core values and professionally manage stakeholder expectations
• Provide positive and effective communications to all stakeholders
• Participate in project meetings and site work as required by project plan
• Ensure that all project resources have complete and accurate information required to fulfill their project role
• Ensure that all project deliverables meet or exceed quality standards and are documented within the project quality control process
• Occasional travel to client sites as needed
• Other duties as assigned.

SKILLS

• Understanding of construction project management, project management theory, and common scheduling practices
• Technical understanding audiovisual systems design, configuration, and installation
• Technical understanding of IT network infrastructure and security
• Adept with audiovisual best practices for implementation
• Proven ability to significantly contribute toward or lead operation initiatives
• Strong interpersonal and communication skills (written and oral), with the ability to work effectively with all levels of the organization, both internally and externally
• Proven problem-solving skills and creative thinking to ensure success of objectives
• Ability to motivate and effectively collaborate with project team members comprised of technical and administrative personnel
• Ability to work and think independently and ensuring to meet deadlines
• Demonstrated customer service focus and present professional, client-facing communication skills

SUPERVISORY RESPONSIBILITIES

Coordinate required activities with internal, external resources. Manage subcontractors and field personnel through Cenero processes and Operations Management. Does not directly manage personnel.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree in an appropriate engineering field; or three-to-five years related experience and/or training; or equivalent combination. Experience working with clients, contractors and IT professionals. Experience deploying/integrating control systems and control system programming

BENEFITS AND PERKS

• Industry-leading healthcare coverage begins on your first day of employment
• There is no 90-day waiting period for your benefits to start
• Benefits includes medical, dental, vision, and prescription coverage
• Numerous opportunities for professional growth, and career advancement
• Savings and 401K Investments with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Spending Account (DCA)
• 100% Company paid Life insurance
• 100% Company paid Short-Term Disability
• Optional Long-Term Disability
• Paid Time Off awarded at hire
• On-site gym, weight room, locker room
• Giving Programs
• Employee Tuition Reimbursement
• Opportunities to network and connect
• Lucrative Employee Referral program
• Delicious Free coffee
• Warm Philly soft pretzels every Wednesday in Malvern

COMPANY INFORMATION

Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun!

Since 1999, Cenero has offered a range of Audio-Visual solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design, fabrication, installation, and managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions. Our corporate revenue growth has averaged 30% year over year for the past 6 years. We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. We have a new headquarters building in Malvern, PA, plus 4 other U.S. offices. (New York, Baltimore/Washington DC, Charlotte, and Dallas)

Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes:

• Proactive Managed Services identify and solve issues before meetings even start
• UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional
• Reactive Managed Services provide immediate assistance for all tech issues
• An Analytics Dashboard provides detailed data for more informed business planning
• AV Staffing Services provide on-site support of complex AV technology

At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment.

Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Direct candidates only. HLH. No employment agencies or third-party resumes will be accepted.