New

Analyst lI, Systems Support(Mortgage/DFS Loan Servicing)

First National Bank of Omaha
vision insurance, tuition assistance, 401(k)
United States, Nebraska, Omaha
Jun 16, 2025
At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Our Modern, Flexible Workplace: We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you! It is anticipated that an incumbent in this role will work onsite for three (3) or more days a week and will have a dedicated workspace when working onsite. Work location is subject to change based on business needs. Summary of the Job: As an Analyst II, System Support, you will be responsible for being a system expert on MSP, Mortgage Servicing Platform, and InfoLease, our Agriculture leasing software, with the ability to help on escalated issues. You will coordinate with IT and our vendors as necessary to complete work. You will make technical configuration changes in the multiple servicing systems and be responsible for controlled releases and end-user satisfaction. You will take change requests from business units, understand business requirements, and work with appropriate parties to ensure completion. You will work in a cross-functional team environment. About This Role: Key Accountabilities: System Support: Responsible for the performance, reliability and maintenance of the mortgage loan servicing system, MSP, and the Agriculture leasing software, InfoLease. Advanced knowledge for assigned applications through training and experience. Performs escalation support and issue resolution through research across multiple systems and data. Work closely with business and operations team regarding system enhancements. Provide input into the application roadmap for further improvement and development, including helping prioritize development. Work with IT and/or third party vendors for support, upgrades and implementations. Business Analysis: Seeks opportunity to learn, automate, document, share, educate, and improve the servicing processes and systems. Lead requirements analysis with stakeholders ensuring that requirements are complete, consistent, concise, and comprehensive. Provides metrics and other documentation to support analysis and findings. Perform testing of process and system changes and coordinate end user testing. Reporting and Data Analytics: Coordinate, track and respond to data needs and requests from across the home mortgage division and DFS group. Designs, develops and maintains reports using the tools assigned Develop and process daily, monthly, quarterly and yearly standard and ad-hoc reports (basic to advanced). Analyze new data requests and create recommendations for the development of new system reporting. Training and Development: Enhance end users' knowledge, understanding and competency with the servicing system. Identify, develop and recommend training opportunities that meet and support end user needs. Develop and update system documentation for training support. Participate in training sessions as an advisor with regard to use of new/enhanced systems. Business Relationship Management: Knowledge, skills and behaviors that foster a productive relationship with business partners. Communicates effectively with business units to identify needs and evaluate alternative business solutions with project management. Manages business unit's expectations effectively. Project: Aim to increase the likelihood that projects or initiatives deliver the intended results and outcomes. Participates in small to medium projects as assigned by management. Contributes to project team meetings and assists team members in critical decision making and planning; assists in execution, control and closure of projects; meet regularly with project manager(s). Compliance: Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. The Ideal Candidate for This Role: Knowledge, Skills and Abilities Ability to design new system solutions, modify, enhance or adapt existing systems and integrate new features or improvements, all with the aim of improving business efficiency and productivity. Ability to implement, configure and test feasible solutions. Demonstrate a consultative approach with the ability to analyze stakeholder's needs. SQL writing skills Excellent communication. Strong interpersonal skills, including the ability to build collaborative relationships, listen and actively contribute to discussions. Job Requirements Bachelor's degree in business-related field or equivalent work experience. 5+ years of loan servicing or system admin experience Written and verbal communication, including technical writing skills Problem solving ability with strong analytical skills General knowledge of GL balancing General knowledge of Microsoft Office products Ability to multi-task while adhering to multiple timetables of completion Compensation: Compensation range (base pay): $62,047.00-$102,377.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20250518 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.