Training Specialist, Technical Learning & Development

The Training Specialist, Technical Learning & Development position will assist in all training aspects of the Nationwide Multistate Licensing System & Registry (NMLS) and the State Examination System (SES), delivering quality training to a variety of audiences, to include state regulatory agencies, industry firms and individuals, internal staff, and support users. This position will play a key role in improving the productivity of half a million people and more than 50 stat agencies.

CSBS's training utilizes a diverse set of delivery methods including online help features, printed materials, in-person training, eLearning, and webinars. The Training Specialist position will be integral in the development of all resources and training sessions from the inception of the program of instruction to delivery and evaluation. The Training Specialist will also collaborate with system business analysts, product team members, and developers to ensure seamless system navigation and timely support for system enhancements.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.

• Serve as a subject matter expert for training content, providing learning consultation for all system training materials.
• Develop materials, data, and presentations in preparation for webinar training.
• Conduct live webinar training sessions for regulators and industry representatives, presenting material through live system demonstration, resources, and answering attendee questions with adept ability and expertise. Respond to survey questions and comments from attendee's post-webinar.
• Facilitate in-person training for regulatory agencies and industry, demonstrating system knowledge and a professional demeanor to key stakeholders. Instruct on standard functionality, customized workflows, and ad hoc topics upon request without pause.
• Lead internal staff training, including live demonstrations and facilitating completion of core content for eLearning team members. Prepare self-paced assignments for learners, following up and conducting a review of completed activities and providing feedback.
• Create recorded video how-to material of system functionality, using video capture and editing software for seamless presentation.
• Complete assigned project activities, from design to implementation, responsible for internal and stakeholder acceptance.
• Collaborate cross-functionally within the organization and with external stakeholders/vendors on projects.
• Develop software simulations of system functionality using the eLearning content authoring tool, making decisions as to when simulations are necessary in view, practice, and test modes.
• Support new system enhancement development, providing the user perspective throughout the requirements, development, and testing phases.

Additional Responsibilities

• Develop and maintain written resource documents and guides, writing functional steps and ensuring document comprehension.
• Develop eLearning exercises and courses as needed using the content authoring tool. Storyboard, design, and build eLearning courses for maximum interactivity and knowledge transfer.
• Support agency visits in a training capacity to provide planned and ad hoc training on system functionality, as well as providing best practices in the use of given system functions.

Minimum Qualifications

To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

• Bachelor's degree or equivalent.
• Degree in related learning and development field or minimum course requirement including public speaking is desired.
• 2+ years of experience conducting technical training for diverse audiences, an aptitude for using and instructing systems, and writing resource material.
• Experience with MS Office Suite.
• Experience with eLearning authoring tools is desired.
• Experience with video capture and editing software is desired.
• Hands-on experience with learning development software is a plus.

• Strong interpersonal skills.
• Strong planning and task management skills.
• Ability to work in collaboration with a variety of stakeholders to identify and discuss issues.
• Ability to work in a fast-paced environment managing multiple projects driven by multiple deadlines.
• Strong written and oral communication skills.
• Ability to work collaboratively with management and team members.
• Knowledge of video capture software such as Camtasia and eLearning software such as Articulate Storyline is a plus.

Requirements

• Due to the nature of CSBS's business in support of state financial services supervision, all CSBS employees have the potential of interacting with confidential information related to the supervision of financial services companies ("Confidential Supervisory Information"). As a result, in addition to general business conflicts of interest, all CSBS employees are expected to disclose conflicts of interest in financial services companies on at least an annual basis and to proactively avoid such conflicts.
• Protect the confidentiality, integrity, and availability of CSBS information and information systems in accordance with CSBS policies and procedures.

Values Instilled Behaviors for Excellence (VIBE)

At CSBS, work-life balance isn't just a policy; it's our VIBE! We recognize that our team members have lives that deserve attention and care. That's why we create strong, supportive relationships that help everyone grow both professionally and personally. We honor each other's expertise and speak the truth, even when it's a bit awkward. And guess what? This honesty creates a vibe of respect and trust that powers our efficiency and our excellence. It lets us chase those career goals while also nurturing our personal pursuits. At CSBS, you can thrive at work and at home-it's the best of both worlds!

Just like a healthy work-life, collaboration is an essential part of CSBS's mission. In fact, it is the heartbeat of everything we do! We're all about pitching in, giving props to our colleagues, and having each other's backs. This allows us to push ourselves to our maximum potential and embrace those bold risks and innovative solutions. No matter what comes our way, our commitment to communication and teamwork strengthens us. We at CSBS are on mission and on the move, tackling all challenges together!

Leadership Competency Model

At CSBS, we believe in leadership at every level, empowering all employees, regardless of role, to take initiative, inspire others, and drive progress. Our five core competencies are Leading Change and Transformation, Leading Others, Results Focused, Business Intelligence, and Collaborative Partnering to provide a framework for professional growth while ensuring accountability in our performance.

Leading Change and Transformation means embracing innovation and adaptability to drive continuous improvement. Leading Others is about guiding, mentoring, and influencing colleagues to move our mission forward. A Results-Focused mindset ensures we meet our goals with efficiency and impact. Business Intelligence allows employees to make informed, strategic decisions based on data and industry insights. Finally, Collaborative Partnering fosters teamwork and strong relationships to achieve shared success.

This competency model not only supports individual growth and development but also strengthens CSBS as we evolve into a more agile and innovative organization. Here, leadership isn't just a title, it's a mindset that moves us forward together.

• General office.
• Must be willing to travel up to 10-20% of the time as needed.

This job description should not be construed to imply that these requirements are the only standards for the position. Incumbents will follow any other instructions and perform any other related duties as may be required. CSBS has the right to revise this job description at any time. CSBS is an "at will" employer and as such, neither this job description nor your signature constitutes any form of contractual arrangement between you and CSBS.