Supply Chain Operations Specialist

Thank you for your interest in becoming part of the team at Legrand!

GENERAL PURPOSE

The LNCA/AVD Ambassador - Onsite Liaison plays a critical role in ensuring seamless coordination between warehouse operations, customer care, and logistics. This hands-on position is responsible for managing and supporting a range of activities including inventory accuracy, SAP data support, and customer experience. As the onsite point of contact, you will drive operational excellence and white-glove service standards across departments.

DUTIES AND ACCOUNTABILITIES

• Oversee the AVD customer returns area. Be the first point of contact for issues that arise in the area

• Proactively maintain knowledge of current returns receiving processes and procedures to provide back-up support as necessary
  • Visually inspect returned materials and determine disposition
  • Responsible for managing large stock rotation reviews and ensuring timely and accurate coordination of product returns
  • Receive product into SAP in order to generate a credit to the customer; complete associated SAP transactions for returned product disposition
  • Manage FedEx and UPS over-goods and undocumented returns
• Conduct regular inventory audits and reconciliation activities to ensure warehouse stock levels are accurate and system data remains reliable.
• Foster consistent communication with warehouse supervisors and management to align on inventory, shipping, and return operations.
• Serve as the escalation point for transportation and logistics issues, providing rapid solutions and cross-functional coordination.
• Educate internal teams on freight and logistics best practices, offering guidance to streamline shipping and returns processes including loading and packing best practices.
• Oversee Stock Transport Orders (STOs) and container details, ensuring data accuracy on arrivals, shortages, sales order alignment and damages.
• Ensures accurate and timely LIFR coding while identifying and communicating trends and areas for improvement
• Coordinate and update incoming container schedules, aligning estimated arrival dates with sales orders to ensure accurate planning and fulfillment
• Investigate, document, and resolve freight claims in collaboration with internal teams and carriers.
• Serve as the onsite liaison for the Customer Care team, ensuring prompt and effective handling of inquiries and escalations.
• Act as the frontline for high-priority customer escalations, delivering premium, white-glove service to resolve issues with urgency and professionalism.

• Initiate and assist with the creation, development, and implementation of processes and procedures
• Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace. Cooperate in safety programs, initiatives, and investigations.
• Demonstrate our core values of Customers, People, Integrity, Teamwork, Continuous Learning & Improvement, and Empowerment & Accountability

JOB REQUIREMENTS

Essential Knowledge, Skills and Abilities Required:

• Excellent interpersonal, oral presentation and written communication skills; professional presence and behavior
• Ability to operate/work in a high growth & entrepreneurial environment
• Proficient in the use of personal computers, internet and MS Office suite of software including Word, PowerPoint, Excel and Outlook (or related e-mail system)
• Ability to work in a team environment, and leverage additional resources as needed
• Ability to interpret standards, specifications, procedures, drawings, etc.
• Experience with warehouse management systems (WMS), preferably SAP & PKMS.
• Strong understanding of SAP modules related to warehouse management.
• Experience with supply chain logistics and inventory management.
• Excellent communication and collaboration skills.
• Ability to analyze data and identify areas for improvement.

Minimum Education and Experience Required:

• Bachelor's degree and a minimum of two (2) years' experience in transportation, logistics, supply chain, and/or warehouse/distribution
• Knowledge of warehouse management systems and processes

Preferred Qualifications:

• Intermediate to advanced knowledge of ERP systems, specifically SAP
• Training experience
• Retail fulfillment experience
• Experience with 3PL warehouse operations
• Advanced computer skills (Excel, Access, database reporting)

WORKING CONDITIONS/PHYSICAL DEMANDS

• While performing the duties of this job, the employee may be required to stand, stoop, kneel, bend, twist, reach above shoulder level and below knee level, push, pull, lift, walk, and make coordinated movements of the fingers for using a keyboard
• Ability to lift up to 40 pounds
• Combination of general office and warehouse environment (no air-conditioning)
• Long-distance or air travel as needed - not to exceed 20% travel
• Steel-toed shoes are required for working in this position.

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Legrand is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, age, sex, national origin, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

If you'd like to work in a fun, creative, business-casual environment that offers a comprehensive benefit package, we encourage you to apply!

Legrand is an equal employment opportunity employer.

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