New 
Service Desk Technician I
 TEKsystems | |
$20.00 - $24.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Wisconsin, Green Bay | |
 Jun 07, 2025 | |
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*Description: *Are you passionate about providing exceptional customer service and technical support? We are seeking a Service Desk Technician I to join our team. This role involves handling tickets and addressing common issues such as:
* End point support (hardware, Windows 10, etc.) * Application support (Microsoft Office, etc.) * Conference room support (UC and telephony issues) * On-boarding/off-boarding processes *Essential Duties and Responsibilities:* * Excel at providing world-class customer service and support. * Provide back-up support for the IT Service Desk Technicians and IT Service Desk Manager. * Assist the IT Operations Manager with documentation and the rollout of policies and procedures. * Act as a subject matter expert, delivering policies and mentoring the team. * Provide quick and efficient project and desktop support. * Participate onsite for Go Live support of major IT initiatives. * Create, manage, and advocate for system documentation. * Lead continuous improvements of IT Customer Service functions. * Be accountable for the completion of project work and handle the prioritization of competing deadlines. * Assist team members with the completion of project work and aid in prioritization of tasks. Join our team and contribute to providing top-notch IT support and customer service. *Pay and Benefits* The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Green Bay,WI. *Application Deadline* This position is anticipated to close on Jun 13, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |