Admissions Representative

Join Newport Healthcare: Transform Lives Through Meaningful Work!

Are you ready to embark on a rewarding career in psychiatric healthcare? At Newport Healthcare, we are passionate about delivering exceptional mental health services to individuals in need. Our comprehensive approach covers the entire spectrum of care, creating a wealth of diverse roles for those who aspire to make a real impact. We believe in nurturing talent and fostering professional growth in a supportive environment. Here, you won't just find a job-you'll discover a fulfilling career path in the mental health field.

If you're eager to contribute to a mission-driven organization and help change lives for the better, we invite you to join our dedicated team at Newport Healthcare. Together, we can make a profound difference in the lives of those we serve!

The role of the Admissions Representative is to answer incoming calls, obtain demographic and insurance information from the callers, speak to basic program information, qualify Leads, and convert Leads to Pre-Admissions (Cases) for handoff to Admissions Coordinators.

Essential Duties:

• Follow up with department voicemails/abandoned calls, Treatment Consultant calls, and lead/web inquiries and assign them to Coordinators once contact is made.
• Track types of calls on Call Tracking.
• Send out shift reports, when appropriate.
• Answer general phone inquiries in a courteous and professional manner.
• Speak intelligibly and accurately about our programs and how they relate to the caller.
• Work well with a team and maintain a high level of organization.
• Expedient data entry of client demographics and insurance information.
• Transfer calls as necessary.
• Understand when a case is high profile or an urgent admission (based on family commitment and available beds) and to communicate effectively with Admissions Coordinators.

• High School Diploma or GED required.
• Behavioral health experience.
• Call center experience.

Newport Healthcare is an Equal Opportunity Employer.

Newport Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

Newport Healthcare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process please email accommodations@newportacademy.com for assistance.

For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters