Bed Coordinator - Gilchrist

Education

High School, GED, or the equivalent.

Experience

3-5 years of administrative experience required.

3-5 years' experience in hospice customer service or experience in healthcare field preferred.

Knowledge, Skills and Abilities

• Strong phone skills to include excellent verbal and active listening.
• Excellent customer service skills
• Demonstrate empathy, genuine concern, and compassion for helping patients/families.
• General knowledge of office practices, procedures, and equipment; of business English, spelling, punctuation, grammar and basic arithmetic calculations.
• Skill in using a variety of Microsoft Office software applications to include Word, Excel, and database applications and educational tools.
• Adept at EPIC and able to make recommendations for build outs to meet needs, run reports, analyze data, and implement process improvement changes to improve quality of services.
• Understanding of the regulatory requirements for hospice levels of care including routine and general inpatient criteria
• Ability to multi-task, set priorities, and manage time effectively.
• Ability to prioritize position duties and responsibilities as well as attend to multiple demands and requests simultaneously and assess situations and act accordingly.
• Collaborative and flexible it relates to duties, changes in processes and the need to learn new practices.

Principal Duties and Responsibilities

• Coordinates assignment of beds based on appropriate level of care and patient aggregation from external hospitals, Direct Admissions, patient transfers within the hospital and transfers from other hospitals identified by the Access Center and/or clinical managers. Includes all entry points into all Gilchrist Care Centers.
• Addresses and resolves daily issues arising from increased census and decreased bed availability.
• Promotes patient, family and physician satisfaction regarding bed assignments. Intervenes in conflicts as needed.
• Escalate and communicate to leadership barriers to transfer to any Gilchrist Care Center.
• Liaises with Nursing and Providers to facilitate patient discharges, inter-facility and intra-Gilchrist Care Center transfer processes.
• Coordinates and manages all Respite transfers including calendar reservations in collaboration with clinical social worker from Gilchrist patient care teams for all Gilchrist Care Centers.
• Promotes optimum utilization of Gilchrist Care Center beds by communicating with Gilchrist Medical Providers, Access Coordinators, Liaisons, Clinical Managers, Associate Clinical Directors of Access, and Directors of Community Programs & Partnerships, and staff on the patient care units regarding bed availability, current census and admission needs.
• Coordinates collaboratively with Access Center on accurate, current/up-to-date census and patient bed availability information.
• Takes the initiative to anticipate problems, uses creative thinking and generates reports as required.
• Coordinates census, bed management updates, and collects and reports monthly data as needed.
• All other duties as assigned.

Licensures, Certifications

Licensed Practical Nurse licensure preferred.

Physical Requirements

• Ability to concentrate and pay close attention to detail when typing, proofreading and completing assignments.
• Ability to lift up to ten (10) pounds maximum and occasionally lift and/or carry small item
• Ability to stand and walk occasionally to perform the essential functions of the job at random intervals

Working Conditions

• Normal office environment

All roles must demonstrate GBMC Values

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.