Vocational Rehabilitation (VR) Intake Specialist

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This full-time position pays a contracted rate of $21.72 per hour.

Job Summary

This position exists to coordinate referral processing, program orientation, eligibility documentation, One-Stop/Career Source partner referrals and outreach activities designed to encourage and increase consumer participation. This individual will hold a pivotal role on the Consumer Support and Core Service Team by serving as the initial contact for many Core service applicants. The main goal of this position will be to facilitate an increase in the number of individuals applying for Vocational Rehabilitation services.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Provide outreach services and educates individuals and their significant others about Vocational Rehabilitation services available. Provide Outreach Services to community agencies, medical offices, religious organizations and support groups by telephoning and visiting in order to inform them of available services.

• Work with affiliates to ensure that basic consumer information is collected and maintained in a common database and that it can be used to track and report program activity and changes in demographics and services offered.

• Perform preliminary assessments on program applicants, which include assisting applicants through the application process by explaining documentation requirements and potential services and benefits, and coordinate receipt of eligibility documentation in order to verify applicant's appropriateness for rehabilitation services. This is done while offering choice of Florida Regional Office Counselor or DOE/DVR Counselor.

• Coordinate referrals to and from appropriate One Stop/Career Source partners.

• Facilitate private Orientations when requested. Collaborate with Rehabilitation Specialists and VR Counselors to ensure that all participants complete mandatory Orientations.

Additional Responsibilities

• Occasional travel to Old Town and/or Lake City as dictated by consumer and/or vendor needs required.

• Intake Specialist assistance and support of other offices under our VR contract, as needed and requested by Supervisor.

• Review and comply with CRC Code of Ethics Guidelines.

• Complete all travel requests and travel reimbursement in a timely and accurate manner, complete timesheets in a timely and accurate manner. Ensure that all expenses are turned in during the month that they are incurred.

• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Associate Degree (AA/AS) in Human Services preferred.

• High school diploma or General Educational Development (GED) plus two (2) years work-related experience may substitute for an associate degree.

• Valid driver's license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Knowledge, Skills, and Abilities

• Computer literacy skills are essential. Must be familiar with the community.

• Excellent verbal communication required.

• Well-developed organization skills needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance

• A generous paid time-off program in which the benefits increase based on your tenure with the company

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information