Patient Access Director Education and Special Projects

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 51 hospitals and has more than 360 outpatient locations in 14 states providing more than 2.5 million patient visits annually. It is one of the nation's leading health systems with nearly 57,000 employees and physicians. Eighteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

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The Corporate Director of Education and Special Projects for Patient Access is responsible for the strategic oversight, design, and implementation of enterprise-wide training programs that align with organizational objectives and the operational strategy of Patient Access. This role partners closely with corporate and revenue cycle leadership to define and achieve strategic training goals and to guide the evolution from current to future state training across all access departments. The Director provides leadership grounded in industry best practices to drive revenue cycle optimization through targeted education, skill development, and execution of special projects. This position is accountable for monitoring and maintaining key performance indicators (KPIs) across access departments and collaborates with facility leaders to ensure high-quality staffing and address facility-specific educational needs. Additionally, this role owns the corporate training portfolio for Patient Access, ensuring ongoing enhancement and consistency of training methodologies and practices, while allowing for tailored implementation at the facility level when appropriate.

EDUCATION, EXPERIENCE, TRAINING

Required qualifications:

Master's degree in Business Management or related discipline (effective 4/1/14 for all new hires)
1. 5 to 8 years of progressive leadership and oversight of Patient Access related operations

Preferred qualifications:

1. Must be able to demonstrate understanding of and ability to interpret third party payer principles and terms and COBRA laws. Strong organizational skills required for effective communication with patients, physicians, public, staff and administrations. Must be able to work in fast paced environment with frequent interruptions
2. Background in business process and technological innovation within clinical and hospital business environments
3. Proven experience leading and managing others through strategy and change process initiatives
4. Experience analyzing stakeholder requirements and anticipating strategic organizational requirements
5. Proven ability to work within a matrixed organization with competing initiatives and objectives
6. Ability to assess and monitor teamwork load / capacity and shift timing and/or responsibilities appropriately to achieve sustainable pace while continuing to achieve results
7. Excellent written and oral communication skills, Effective interpersonal skills and professional conduct, Ability to facilitate and leads group discussions1
8. Experience with Microsoft Excel, Word, Project, Visio, PowerPoint, or other spreadsheet and/or word processing Software