Lead Rehab Assistant

Lead Rehab Assistant

Schedule: Full-Time Day Shift

Position Summary:

The Lead Clerical Coordinator oversees the front office operations of busy physical therapy
clinics. This role ensures smooth day-to-day administrative functioning, supports
therapists and staff and delivers outstanding customer service to patients. The ideal
candidate is organized, detail-oriented, experienced in healthcare office management, and
capable of working and providing leadership to a small clerical team.

Key Responsibilities:

Front Desk Management
o Oversee and participate in daily front desk operations, including patient
check-in/check-out, scheduling, and insurance verification.
o Ensure efficient phone and email communication with patients, providers,
and third-party contacts.
o Greet patients and maintain a welcoming and professional front office
environment.

Team Leadership
o Train, and mentor clerical staff.
o Input into creating and maintaining staff schedules to ensure adequate front
desk coverage.
o Serve as a liaison between front desk staff and clinical team.

Patient Coordination
o Monitor scheduling to optimize provider availability and patient flow.
o Manage appointment reminders, follow-ups, and cancellations.
o Address and resolve patient concerns related to scheduling, billing, and
general inquiries.

Administrative Duties
o Ensure accuracy of patient records, insurance information, and
authorizations.
o Coordinate with billing and collections departments as needed.
o Maintain clinic supplies and coordinate ordering of office materials.

Compliance and Reporting
o Maintain HIPAA and OSHA compliance for all front office operations.
o Generate reports related to patient visits, scheduling, and clerical
productivity.
o Assist in audits or quality assurance processes.