Switchboard Zoo Worker

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For application inquiries please contact careers@milwaukeecountywi.gov.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Switchboard Zoo Worker

Milwaukee County Zoo

Hourly Pay Range: $10.36 - $16.30

Closing Date: 5/26/2025 or upon receipt of the first 50 applications

Job Summary: The Switchboard Zoo Worker operates the Zoo's central reception and communication systems to coordinate all emergency and non-emergency situations. This position also provides high-quality customer service to the public.

Essential Responsibilities:

• Operate an integrated communications system while being responsible for the switchboard console, which receives, transmits, screens, and transfers several hundred telephone calls per day.
• Perform high intensity customer service contact including resolving guest complaints and problem-solving. Responsible for receiving and giving information. Coordinate lost and found items and log.

• Monitor and respond to three (3) radio channels. Receive, prioritize, and respond quickly and accurately to radio transmissions. Receive and transmit instructions and information to radio users.
• Coordinate all emergency calls quickly and accurately with emergency personnel (EMT's, Sheriff's department, Fire and/or Paramedic Units, and Zoo staff). Receive and transmit orders and information and monitor and report on situations. Coordinate the lost person procedure.
• Coordinate and log, perform refunds, sell gift cards, and handle admission tickets and vending. Prepare the daily cash report.
• Perform all other duties as assigned.

Minimum Requirements:

• Authorized to work in the United States.
• Possession of a High School Diploma or GED equivalent.
• At least one (1) year of experience in Administrative Office Work, Reception, Customer Service, or Dispatch.

• Intermediate knowledge of all related computer and software applications, such as word processing and spreadsheets.
• Willing and able to work irregular hours with frequent overtime, weekend work, or shift rotations.
• Willing and able to have frequent on-call availability, with the possibility of irregular, unpredictable, or long hours.

Preferred Qualifications:

• Experience in Hospital, 911, Fire, EMS, or other dispatch.
• Experience using modern point of sale or other cashier technology systems.

NOTE: This Original application is open to qualified residents of the United States. Appointee must establish Wisconsin State residency within six (6) months of starting date. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.