Associate Community and Content Strategist

Who we are

MRM is committed to being the most relevant, effective, indispensable marketing agency in the digital world. So we take recruiting, training, and assigning our staff seriously. We employ the most innovative talent in the industry to meet each client's unique challenges with positive, measurable results. Our strategic, creative and technological expertise-including deep experience with segmentation, targeting, and analytical tools and methodologies- deliver the most effective marketing programs and platforms in the world.

Who we're looking for

Associate Community and Content Strategist

The Associate Community and Content Strategist acts as the frontline brand manager by daily interaction with customers in real time across various social media platforms such as (but not limited to) Facebook, Twitter, Instagram, and LinkedIn, as well as other professional social channels.

Responsibilities include acting as a liaison across the Internet, participating in minute-by-minute online conversations by answering questions, offering solutions and mediating, and escalating conversations, when appropriate.

The candidate will be responsible for delivering community insights that will ultimately drive the content and engagement strategy. This candidate will work closely with the Senior Strategists in developing content that will be placed on the properties to drive engagement and conversion.

The right candidate will have excellent verbal and written skills, and the ability to work with cross-functional Agency teams and demanding Clients. A knack for research is required, along with a sharp wit, attention to detail, ability to be proactive, and willingness to work during non-standard business hours in a fast-paced environment. Prior experience in customer service, advertising, public relations or online marketing is a plus.

Your Day-to-Day:
- Community and content management as outlined above

-Identify monthly paid and organic content opportunities aligned with established social media strategy
- Create social media content briefs for client workshop/alignment and creative kick-off, facilitating internal and external feedback
- Manage editorial calendar and content publishing using third party social media tools

- Oversee day-to-day activity on social media platforms, creating daily wrap-up reports with engagement opportunity recommendations
- Support monthly and quarterly performance reporting, leveraging platform analytics and social listening tools, such as BrandWatch, to inform recommendations
- Stay on pulse of social media trends, best practices and competitor social media activity

About MRM

MRM is a modern relationship marketing agency that delivers transformative creative solutions at the intersection of business, culture, and technology. MRM operates in a borderless, integrated way, to allow for greater collaboration and velocity-all to the service of helping businesses grow meaningful relationships with people. MRM is part of McCann Worldgroup and the Interpublic Group of companies (NYSE: IPG), and spans 35 offices across North America, Latin America, Europe, the Middle East, and Asia Pacific. For more information, please visit www.mrm.com.

We love our diverse workplace! MRM is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status or any other occupationally irrelevant criteria.