Sales Operations Segment Lead

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Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the role:

FIS is looking for a Segment Operations Lead within the Sales Operations organization to help further accelerate our growth by helping to improve our sales operational support and drive operational rigor and excellence within the Sales organization. You'll ensure we have best-in-class sales operations support, sales processes, ad-hoc data insights, forecast accuracy, pipeline strength, and annual planning support to drive Sales effectiveness and efficiency. This is a pivotal role that directly contributes to the success of our Sales teams.

We're looking for someone who is eager to build a new standard for Sales Operations within one of the largest Fintech businesses in the world. We are looking for a proactive self-starter, who thrives in environments with multiple cross-functional stakeholders with varying priorities. You can more than hold your own with the day-to-day requests, but your real passion is process excellence, asking "why," creatively solving problems, and driving strong operational rigor within the Sales Operations organization to drive value-focused business and sales outcomes.

As a Segment Ops Leader on the Sales Operations team, you'll get to drive meaningful changes and have autonomy and impact within Sales Operations and within the Sales segment you support. You will report to the Head of Global Sales Operations in the Commercial Organization.

What you will be doing:

Sales Leadership Support: As the primary point of contact for sales leaders in the segment/region, you would provide data-informed KPIs and insights to drive decision-making, support ad-hoc reporting and analysis requests, and act as the voice of the field by escalating feedback internally to drive improvements.

Operational Excellence: Drive local forecasting and ensure forecast accuracy while managing local pipeline processes to maintain effective sales operations. Monitor and resolve ongoing operational issues such as territory assignments and deal management. Assist in preparations for sales reviews, including forecasts and quarterly business reviews (QBRs).

Planning and Strategy: Support annual and quarterly planning processes, including assigning territories and quota setting. Partner with other sales support functions to implement and enforce policies and procedures. Provide operational support for local sales initiatives.

Collaboration and Coordination: Collaborate with Sales Technology to ensure data quality and governance while offering ongoing sales administrative support, including CRM updates and Q&A. Coordinate with relevant sales support teams to help onboard, train, and enable sales teams.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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