Senior Account Executive

Medica's Senior Account Executive is responsible for managing and nurturing client relationships, driving customer strategy, and overseeing the renewal process. This role involves collaborating with internal teams to determine appropriate pricing strategies, providing valuable insights on product and service improvements, and ensuring a seamless client experience. The ideal candidate will be strategic, proactive, and focused on delivering value to both clients and the company.

Key Accountabilities:

Retention & Renewals Management

• Own the end-to-end renewal process for assigned commercial accounts
• Develop and implement strategies to maximize retention
• Ensure timely and smooth contract renewals for clients

Client Relationship Management & Customer Strategy

• Partner with the account manager to be the primary point of contact for assigned accounts
• Build strong, long-term relationships and establish trust with clients
• Proactively identify client needs and provide strategic recommendations to improve their experience and drive business success

Upselling & Revenue Growth

• Identify and pursue upselling and expansion opportunities within existing accounts
• Collaborate with internal teams to present value-driven proposals to clients
• Negotiate pricing and contract terms to drive additional revenue growth

Cross-Functional Collaboration & Process Improvement

• Partner with Account Managers and the Commercial Center of Excellence to enhance the client experience
• Provide insights on pricing, product, and service improvements based on client feedback
• Contribute to internal strategies aimed at improving retention and revenue outcomes

Qualifications:

• Bachelor's degree (Preferred in Business, Marketing, Finance, or related field) or equivalent experience in related field
• 5+ years of related work experience beyond degree

• Proven experience in account management, sales, or customer success, preferably in a commercial or business to business environment.
• Experience focused in the areas of sales and retention within the health insurance industry strongly preferred
• Previous experience building relationships with Brokers and group administrators preferred
• Demonstrated experience in financial aspects of account management, including benefits rate analysis and cost modeling
• Proven track record of building and sustaining strategic relationships with clients, brokers, and internal partners to drive mutual success

• Minnesota Accident/Health License or the ability to obtain within the first 90 days of employment

Skills and Abilities:

• Ability to communicate externally (Brokers, group administrators, etc.)
• Strong interpersonal skills (listening, mentoring, motivating)
• Collaborate and partner cross-functionally (Operations, Leadership, Account Executive, Sales Relationship Manager, etc.)
• Insurance or Healthcare industry knowledge and demonstrated proficiency in working with health plans
• Exceed client and broker partner expectations through proactive communication and best-in-class service
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
• Responsible for collaborating with the Sales team to successfully on-board and integrate new clients
• Serve as liaison for clients and internal stakeholders

This position is a hub-based role which requires onsite presence. Frequency is determined by business need as decided by leadership and may be up to 2-3 days a week. To be eligible for consideration, candidates must reside within a commuting distance to our Minnetonka, MN Office.

The full salary range for this position is $81,200-$139,200. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.