Dispatcher

Waste Connectionsis looking for an experienced Dispatcher to join the team at our hauling location in Charlotte, NC.

DUTIES AND RESPONSIBILITIES:

• Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
• Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage.
• Assisting driver(s) when a pickup or delivery is in question before servicing.
• Scheduling and dispatching work to various employees and departments throughout the day.
• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficiency.
• Assist in covering other lines of business when needed.
• Deliver services to customers in a manner that promotes goodwill. Interacts with customers daily.
• Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
• Works collaboratively with supervisors - ensuring all routes are running as scheduled, adjusting routes for call outs, assisting in creating maps for swing drivers.
• Coordinating missed pickups and emergency pickups.
• Responding to internal and external customers in a timely manner.
• Maintain appropriate disposal log.
• Other job-related duties as assigned.

JOB REQUIREMENTS:

• High school diploma or equivalent preferred.
• 2 years of Dispatcher experience in a transportation or logistics atmosphere preferred.
• Excellent organization and communication skills, both orally and written.
• Ability to multitask.
• Experience with Microsoft Word, Excel and Outlook
• Bilingual English/Spanish strongly preferred
• Physical ability: Able to complete sedentary work requiring prolonged sitting, able to complete repetitive motions such as typing/mouse use/operating a phone, ability to look at a screen for long periods of time, tolerate exposure to typical call center sounds and wearing a headset.

Apply today and Connect with Your Future!

We offer excellent benefits including medical, dental, vision, flexible spending account, short term & long-term disability, life insurance, 401(k) retirement.

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.