Practice Mgr

Summary:

Responsible
for the day to day operational effectiveness service excellence and financial
success of a specific service within BHMG.
Reports to the Director of administrative services within the specific
practices and works in partnership with the designated physician leadership to
ensure that patient care and business activities of the practice are provided
to the highest level of professional standards. The Practice Manager is responsible for
managing the administrative financial and operational aspects of the practice.
Works closely with the clinicians (physicians and mid-level practitioners) to
ensure they are receiving sufficient support to achieve practice objectives. Provides supervision to non-clinical support
staff.

Responsibilities:

Works
closely with physician leadership of the department to ensure that the clinical
environment is one that fosters clinical excellence superb customer service
provider and team efficiency and strong economic performance.

Works closely
with physician leadership to identify ways to improve clinical throughput
provide appropriate provider leverage and support and foster program growth.

Works
closely with physician leadership to ensure that the mission of the
organization and the practice are well served.

Collaborates
with peer Practice Managers within Brown University Health to both learn and share best
practices.

Effectively
manages the operational dynamics that drive key ambulatory and quality
performance metrics.

Ensures
effectiveness and accuracy of billing processes cash control management
including but not limited to copay collections. Responds in a timely manner
to requests from the billing company(s) third party payers and credentialing.

Ensures
that the practice team is fully proficient and supported in the use of the core
technology and stays connected to broader organizational standards.

Develops
coordinates and maintains effective provider and staff schedules.

Works
closely with the Brown University Health clinical leadership team to ensure that clinical
staff who work in the practice have appropriate support for their professional
practice and development.

Supervises
support staff engaged in activities related to practice-related
secretarial/clerical and medical assistant functions. Manages the recruitment and selection of
support staff with input from Human Resources and practice director and
physicians. Ensures staff is properly
oriented to practice responsibilities and customer service expectations;
communicates new and/or changed policies and procedures.

Assigns
work schedules and provides for appropriate coverage in event of planned and
unplanned absences. Clearly articulates
performance expectations and serves as a role model for professionalism
customer service respectful team member interactions and effective
communication. Conducts performance evaluations of staff including
recommending corrective action to Human Resources department director and
clinical management up to and including termination. Provides for continuing development of staff
as appropriate.

Participates
with the director and/or physicians in
the development and /or modification of policies and procedures. Ensures staff
adheres to the policies.

In collaboration with the administrative
director and physicians participates in the development of the operating
budgets and capital budgets. Makes recommendations for staff and equipment
deemed necessary to meet anticipated needs and/ or compliance with safety
needs.

Monitors
effectiveness of practice operations; recommends changes for approval;
implements approved changes as appropriate.

Ensures
the appropriateness and timeliness of all practice activities including but
not limited to scheduling billing activities including clinical documentation
and coding accurate insurance documentation referrals verifications and
authorizations.

Provides
leadership and support to ensure that providers can easily interact and
collaborate with referring providers regarding the care of patients.

Develops
and maintains tracking mechanisms to appropriately document requests
including but not limited to check requests billing requests etc. Researches and resolves issues with timely
follow-up.

Provides
for the maintenance and repair of the division*s equipment; requests service as
appropriate and within level of authority.
Maintains inventory of supplies and equipment; reorders as appropriate
to meet anticipated needs. Distributes
inventories as appropriate; ensures proper storage of same. Reconciles materials received against order
and invoice.

Ensures
all activities meet or exceed customer expectations. Develops maintains and enhances
relationships with others within and outside the practices including practice
staff patients and families vendors and others within Brown University Health and outside of
Brown University Health. Serves as an extraordinary role model for customer service.

Advises
director and/or physicians of actual or potential problems related to
regulatory compliance. Implements
approved programs to ensure compliance.

Monitors
and resolves variances in budgets.
Prepares check requests and purchase orders for supplies subscriptions
memberships maintenance agreements and the like.

Maintains
files including current licensures etc for providers and support staff.

Participates
in or leads various teams related to quality improvement and customer service
as necessary.

Participates in
practice-related meetings of relevant clinical departments. Prepares materials for those meetings as
requested.

Other information:

BASIC KNOWLEDGE:

Bachelor degree in management
business administration or health care administration or the equivalent.

EXPERIENCE:

At least three years related experience in the management or
administration of a physician practice or hospital outpatient department.
Ambulatory leadership experience in an academic medical center setting is
preferred.

SUPERVISORY
RESPONSIBILITY:

Supervisory responsibility for up to 10 FTEs.

Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location: East Providence-950 Warren Avenue USA:RI:East Providence

Work Type: Full Time

Shift: Shift 1

Union: Non-Union