Manager Clinical Education

SUMMARY: Under general direction, oversees Clinical and Education Services activities for the Operations. Reports to the Deputy Fire Chief, and represents RMF to local committees, medical and training institutions, and other related agencies. Responsible for the creation, implementation, and tracking of education programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist in the development of an orientation program and a system of continuing education.
• Develop and maintain record keeping process of testing including employee selection.
• Actively participate in and/or develop a process for the evaluation and/or selection of equipment. The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes a contract of employment. RMF reserves the right to modify position descriptions, policies, or any other procedural documents at any time, for any reason, without prior notice.
• Develop education process to include course objectives, examinations and manuals for use as lesson plans.
• Conduct and coordinate National Registry examinations.
• Conduct orientation classes, IV certification courses, ACLS/PALS instructor certification courses, CPR/AED/National Safety Council first aid instructor courses, and certification courses on Lifepak.
• Participate in clinical aspects of problem resolution.
• Oversee any clinical requirements related to contracts, agreements, etc.
• Track and reviews events in response to complaints and/or compliments relating to medical performance.
• Conduct clinical quality assurance investigations immediately upon receiving information regarding a possible protocol or standard of care violation. In most cases, investigation should be completed within 72 hours of initial report. Document findings in writing. Provide timely briefings to Deputy Fire Chief on incidents and investigations, as appropriate.
• Responsible for tracking and maintenance of employee certifications in a database.
• Identify, develop, and implement quality improvement (QI) programs. In order to assure clinical excellence, programs should include, but are not limited to proactive and retrospective elements of QI concerning clinical call reviews, chart reviews, and trend analysis for both individual and group clinical performance. Such programs should drive the continuing education (CE) process and related coursed offered to field personnel.
• Serve as a clinical resource for field and management personnel.
• Conduct clinical call reviews and investigations.
• Schedule continuing education programs for pertinent to field education needs.
• Review completed patient care reports for accuracy.
• Occasional travel
• Adhere to all company policies and procedures.
• Adhere to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
• Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results. Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.

NONESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform other duties required. The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes a contract of employment. American Medical Response reserves the right to modify position descriptions, policies, or any other procedural documents at any time, for any reason, without prior notice.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; talk or hear; stand; walk; use hands to handle or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision color vision, peripheral vision, depth perception, and the ability to adjust focus.

MINIMUM QUALIFICATIONS:

Education/Licensing/Certification:

High School Diploma or GED. Current State Certification as a Paramedic.

Experience:

Minimum of 3 years' experience in the direct delivery of pre-hospital advanced life support as a Paramedic. Experience in performing, evaluating, instructing, and coaching all aspects of the delivery of pre-hospital care.

Knowledge and Skills:

Ability to read, write, and speak English fluently

Basic knowledge of computers and Windows software. Basic knowledge of Continuous Quality Improvement concepts and principles. Acceptable driving record. Effective oral, written and interpersonal communication skills.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.