Mgr, Sales Engineering

We are excited to announce that we are hiring a Manager, Sales Engineering to work collaboratively across our TeleVox and Mosaicx business segments. This is a unique opportunity to play a pivotal role in our mission to deliver AI-driven omnichannel solutions that facilitate intelligent interactions and seamless engagement for consumers. As we leverage the power of Generative AI technology, we are not only enhancing operational efficiency but also creating personalized experiences that significantly elevate consumer satisfaction. If you are passionate about leading a team, fostering talent, and driving top-line growth within a transformative environment, we invite you to explore this opportunity to shape the future of engagement with us.

Job Summary:

Responsible for managing, developing, and mentoring individual contributors. Plans and executes sales engineering strategy. Focused on inspiring, training, growing, and retaining personnel and enabling top line growth of the business. We're seeking a candidate for a unique hybrid technical sales role. Expertise in enterprise - level deals and landing high - value annual recurring revenue contracts during complex sales cycles is essential. A strong background in telephony systems, CRMs, APIs, and connections is required, with contact center experience nearly mandatory. Experience in healthcare - related systems such as EHR is preferred. The ideal candidate can coordinate between product, IT, and sales teams, clearly present complex solutions to customers, and has a successful history of managing major enterprise accounts.

Essential Duties:

• Manage the support provided to sales staff in the development and implementation of specific sales and negotiation strategies to achieve new business as they pertain to functional or technical requirements of company systems
• Translate high level sales strategy into clear, actionable goals for direct reports; regularly communicate goals to direct reports and track performance against goals
• Monitor direct reports sales activity and pipeline activity, identifying opportunities to increase sales productivity
• Lead sales engineering team and support staff through quarterly detailed account planning process; ensure plans are aggressive enough to reach targets
• Train direct reports on how to clearly communicate solutions and technical enhancement opportunities to optimize product performance
• Provide regular performance feedback, coaching, and mentorship
• Coordinate pursuits and account insights with other team leaders in the sales organization
• Maintain up-to-date knowledge of assigned segment and territory or area of expertise
• Recruit and hire staff; take proactive steps to retain existing staff
• Proactively identify obstacles for direct reports and recognize personnel problems

Minimum Qualifications:

Education:

• Bachelor's Degree from an accredited college or university with major coursework in business, information technology, or a related field
  
  
  
  • Equivalent professional experience may be considered in lieu of formal education requirements
  
  

Experience:

• 5 - 7 years in a technical sales role with customer interaction
• 3 years of business development (strategy, market segmentation, analysis)
• 3 years of managing distributed sales teams
• Expertise in enterprise-level deals and landing high-value annual recurring revenue contracts across complex sales cycles
• Strong background understanding of telephony systems, CRMs, APIs, and connections, with contact center experience almost a prerequisite
• Experience in healthcare-related systems like EHR, and ability to coordinate between product, IT, and sales teams
• Ability to articulate complex solutions to customers and a proven track record of managing significant enterprise-level accounts

Knowledge, Skills and Abilities:

• Demonstrated ability to inspire and motivate direct reports
• Proven ability to establish customer rapport and credibility through demonstration of deep technical expertise
• Experience in sales management and business development with a highly successful track record in sales
• Track record of driving innovation, account development, and execution of new market and innovative solutions
• Results oriented individual able to drive priorities and own outcomes
• Proven ability to build and grow high level customer relationships

In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That's why we offer a comprehensive benefits program for you and your family.

• Medical, dental, vision insurance
• Health savings and flexible spending accounts
• Mental health and wellness program (EAP)
• Paid time off including vacation, holiday and sick time
• 401(k) retirement plan with company match up to 6% after one year
• Tuition reimbursement & in house learning platform
• Service awards. . . and much more

West benefits help support better lives for our employees and our learning and development offerings can train them to become the next generation of business leaders.

Apply today and be a part of Innovative Technology!

We have discovered the most effective way to create and maintain a global presence is to represent diversity in its workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals. By encouraging diversity in our workplace and implementing an Equal Employment Opportunity/Affirmative Action Program, we are better able to understand, address and provide the ingenious solutions to which our clients are accustomed. It is our practice that no employee or job applicant be treated unfairly on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any factor unrelated to sound business practice.