Branch Market Manager

Responsible for overseeing all branch operations and serving as a coach by leading a team in execution of sales and service objectives of two or more branches, or a branch that is exceptionally large in nature with regard to loans and deposits. Responsible for completing individual business development objectives, and planning and directing all branch functions ensuring compliance, operational, and customer service expectations are met. This position is also responsible for assessing skillsets, assigning resources, and ensuring branch compliance. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:

* Complete weekly outside business development objectives by concentrating on commercial deposit account acquisition with warm prospects, existing customers, and centers of influence. Track weekly progress via CRM (customer relationship management) including business calls, pipeline and pipeline conversions.

* Implement strategy, assess and monitor performance, and motivate and manage a team to meet and exceed both service and sales objectives as outlined by bank leadership.

* Responsible for optimizing the use of resources to meet operational needs of the branch.

* Demonstrate effective sales strategies to attract, expand, and retain customer relationships.

* Oversee the customer experience within the branch by assessing both customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.

* Manage branch safety, security, and compliance.

* Protect against criminal or fraudulent activity, risk or exposure.

* Perform regular audits of vault and teller cash with proper documentation.

* Represent the bank in business development efforts and at networking and community functions and displays professionalism.

* Ensure regular communication with bank leadership.

* Maintain a working knowledge of banking products, programs, services, and promotions.

* Lead trainings and staff meetings.

* Approve policy exceptions within authorized limits.

* May perform all sales and service functions of the branch as needed.

* Practices ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty.

* Always act in the best interest of the customer when offering additional products and services.

Required Knowledge, Skills and Competencies:

* Demonstrated leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor, and retain a high performing team.

* Ability to provide a high level of interactive service to others, building relationships, and addressing identified needs.

* Knowledge of banking policies and procedures.

* Ability to analyze local market, identify prospects, develop, and execute sales techniques and strategies.

* Strong written and verbal communication skills.

* Intermediate PC proficiency.

* Intermediate proficiency in Google Docs and Microsoft Office products.

Industry and Work Experience:

* 8 or more years of retail banking experience required.

* 3 or more years of bank supervisory, leadership or mentoring experience required.

* Branch operations experience required.

* Cross selling experience required.

* Sales management and business development experience required.

* Consumer credit experience required.

Academic:

* High school diploma or GED required.

* Bachelor's degree in finance or related field preferred.