Business Unit Account Specialist

POSITION SUMMARY:

The Business Unit Account Specialist drives customer success through strategic planning, process optimization, and operational execution. This role is responsible for ensuring customer satisfaction by entering orders, quoting new sales opportunities, managing Vendor Managed Inventory (VMI) programs. Mentors staff and aligning processes with company objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Achieves all KPI's related to this position
• Direct inside contact for key Business Unit customer accounts as assigned.
• Supports outside sales representatives on Quotes, Orders, and New Opportunities to grow our customers turnover.
• Partner with purchasing and sourcing department to quote product and maintaining quote logs within our SAP system.
• Escalation point for non-routine follow-up on customer inquiries, open quotes, and unresolved requests to insure resolution.
• Influences contract renewals and maintenance.
• Conduct pricing and program profitability analysis directly with the commercial sales team on new opportunities and existing business to increase program operating revenue.
• Make Recommendations based on analysis to establish profit margins.
• Interprets supply chain reports to establish product ordering requirements and new item additions as necessary.
• Read and decipher customer prints in order to quote accurately.
• Cross functional communications to proactively and escalate address concerns and issues.
• Works with Commercial Team preparation of Wurth Business Reviews
• Performs other duties, as assigned

QUALIFICATIONS, SKILLS & ABILITIES:

• Bachelor's Degree Preferred. High school diploma/GED
• Minimum 3-5 years customer service or related experience is required
• Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint
• Intermediate to Advanced Excel skills
• SAP/P21 skills are advantageous
• Must be able to read and analyze customer purchase orders, drawings and vendor-supplied reference material
• Ability to work cross functionally to achieve required goals
• Proficiency in Microsoft Excel, PowerPoint, and SAP/P21 (preferred).
• Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes
• Ability to communicate professionally through written, oral, or other forms of communication
• Ability to analyze data to make decisions that drive positive impact
• Ability to lead and direct, both cross-functionally (peers in other departments) and within the
• organization, across multiple geographies.
• Ability to work with mathematical concepts and solve mathematical equations as related to logistics and supply chain
• Demonstrates breadth and depth of product knowledge to position and map Wurth Industry North America product offerings to align with the customer's business objectives and initiatives
• Ability to provide solutions to escalated internal or external issues
• Ability to provide a variety of instructions furnished through written, oral, excel, or other forms required
• Excellent judgement and decision-making skills
• Strategic thinker; uses creative and innovative problem solving in many types of diverse situations.
• Basic technical understanding of fasteners & industrial hardware
• Travel as needed (5-10% estimate)
• Capable of establishing credibility, respect and trust from internal colleagues and external customers

The Wurth Difference:

• Proactive supply chain solutions customized to your business, your industry
• Industrial products and services delivered with prompt, personal attention
• Inventory management solutions that keep your production line moving smoothly
• Complete program support from initial design, to implementation, training, to ongoing analysis

Why Wurth:

• Maternity/Paternal leave after 1 year of service
• Tuition Reimbursement eligible after 1 year of service
• Health benefits and programs - medical, vision, dental, life insurance and more
• Additional benefits 401(k), short term disability, long term disability
• Paid Time Off, accrued per pay period, additional day earned per year of service
• 10 paid holidays

FIND OUT MORE ABOUT OUR COMPANY CULTURE:

• LinkedIn: https://www.linkedin.com/company/wurth-industry-usa
• Facebook: https://www.facebook.com/WurthIndustry
• YouTube: https://www.youtube.com/@WurthIndustryUSA

EEOC STATEMENT:

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.